General Manager

Job Title:General Manager – Houston TX Hot Chicken

FLSA Status: Exempt

Other: Full Time

Position: General Manager Reports directly to the Director of Operations

Essential Duties and Responsibilities:

• Oversee the execution of HHC brand on a daily basis.
• Serve as the point of contact for all customer service matters.
• Oversee the execution of quality food following proper procedures and HHC

standards.

• Assess and communicate the hiring needs of the store. Follow hiring processes for all

employees according to mandatory guidelines.

• Complete all new hire paperwork/onboarding according to necessary deadlines.
• Train employees in a professional and profitable manner by applying HHC

policies and procedures.

• Identify areas of improvement and provide one-on-one mentoring. Administer and

document verbal warnings, write-ups, and Performance Improvement Action Plans as

needed.

• Demonstrate experienced knowledge of all menu items.
• Lead monthly meetings with all employees.
• Troubleshoot store profitability by monitoring daily and weekly sales and cost control

figures.

• Organize the restaurant following proper food rotation and cleanliness procedures.
• Order all food, paper, chemical, and other supplies as needed to run the store.
• Record and organize store invoices.
• Create weekly staff schedules to fit the scheduling forecast and needs of the restaurant.
• Keeping labor at maximum 25% after payroll taxes
• Keeping Food cost at maximum 25%.
• Managing a customer review score above 4.5 Stars on all review sites.
• Manage daily bank deposits and provide proof by 5 PM every day.
• Ensure all employees follow proper policies and procedures.
• Follow all company standards for health, safety, sanitation, and security.
• Adhere to cash handling and reconciliation policies and procedures.
• Ability to work mornings, afternoons, nights, weekends, holidays, Opening/closing shifts.
• Send weekly update report to the Director of Operations.
• Perform other duties as assigned by upper management.

JOB REQUIREMENTS:

• Extraordinary attention to detail.
• Excellent verbal and written communication.
• Collaborative, growth mindset and partnership oriented.
• Ability to multitask and complete tasks in a timely, accurate manner.
• Ability to motivate and lead staff.
• Willingness to attend trainings and obtain certifications as needed.
• SERV Safe certificate.
• Food Managers permit.
• Valid driver’s license.
• Regular and predictable attendance.

EDUCATION AND EXPERIENCE:

• Be at least 21 years of age

• High school diploma or GED

• 2 to 5 years of management experience in business or food & beverage

• Basic experience with Microsoft Suite

WORKING CONDITIONS:

This position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 75 pounds, bend, stoop and kneel. May be required to work outside in various weather conditions. May be required to work on a computer for extended periods of time including viewing the screen, using a mouse, and manipulating a keyboard with hands, reaching with arms. May be asked to drive or travel by car, air, or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment. Must be able to report to work responsive, free from sedatives, and in a non-sedative state. Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the essential functions of the job. Natural and regular stressors occur on the job.

HHC is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.