General Manager

RATP Dev USA - Your future. Our destination.
We are transit. We make distances feel shorter and bring people together. We are a community.
Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where you bring people together? If so, come join our team where you are part of a community, not just an employee.
At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.
Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.
Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.
Your future with RATP Dev USA:
Our Core Values:
People:
People are at the heart of our business: employees, clients, passengers, and the communities we serve.
Diversity:
We draw on experience across cultures, generations, and oceans to encourage innovative transportation solutions.
Responsibility & Accountability:
We provide services steeped in professionalism, integrity, honesty, sustainability, and accountability.
Quality:
Our operational expertise and industry-leading best practices promote quality service and lasting partnerships
Safety:
Above all, we are committed to safety and security in everything we do
Our destination:
To develop and optimize public transit systems, but also to boost the economy and quality of life, in order to make distances feel shorter and bring people together. -Hiba Farès, President of the Executive Board.
People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.
We are looking for a magnanimous leader who will leverage their experience to develop and execute strategies to attain the desired outcomes. We seek a leader who can gain buy in, has vision, can impart their knowledge, and motivate their teams to excellence. We can hire experience; however, someone with vision coupled with experience is impactful!
Critical components:
A highly conscientious leader who:

• Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
• Prioritizes employee engagement and retention strategies.
• Offers professional, personal and technical development to include continuous learning and mentoring opportunities.
• Partners with Safety, Risk and Continuous Improvement to implement process improvements to ensure compliance and drive excellence in all aspects of our operations.
• Execution of client’s service planning. Works with client to improve scheduling/blocking and recommends real-time scheduling adjustments based on service demands and/or disruptions.
• Develops and accounts for an annual operating and capital budget; monitors and ensures compliance of monthly and annual financial targets. Uses operational performance indicators to influence financial results daily.
• Develops and maintains effective working relations with teams, colleagues, the union, the public, medical and governmental agencies, elected officials, and board of trustees.
• Provides oversight, direction and coordination of staff in the provision of cost-effective, efficient and reliable transit services within available and financial resources.
• Provides input and feedback to the board on the development of policies and external factors which have a direct impact on the achievement of specific goals and objectives.

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:
Safety & Compliance

• Works with all company and local team members to create a strong, vibrant, and engaging safety culture.
• Oversees the agency safety plan (PTASP) and its implementation and reporting to the client.
• Ensures compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC).

Leadership

• Overall management and responsibility for the location’s financial, operational and employee performance and development – managing to budget, hitting set targets, supporting standard operating procedures, and guiding/delivering quality service through performance management.
• Oversees and directs through operating and department managers the financial, people, human resources, and operating service programs of the Authority.
• Able to build a strong leadership team and ensure leaders have the necessary skills, tools, and resources to build their individual departments, this includes developing and coaching for success.

Business Acumen

• Strong entrepreneurial skills with the ability to create a strategic vision that grows and develops the local team, the community, the contract with the client and the mission and goals of RATP Dev USA to include finance/budgeting, people, human resource, and operational performance and safety.
• Understand and monitor trends of the business and community, opportunities for growth, what are the potential risks, and when to pivot in order to keep the location/financials satisfactory.
• Satisfies client, corporate, and contractual reporting requirements and needs

Interpersonal/Engagement

• Develops and maintains strong, effective relationships with community leaders, private employers, governmental authorities, legislators, taxpayer groups and the user public to enlist financial and related ridership program support for public transit services.
• Must have strong verbal and written communication that is clear, concise, and transparent, encouraging an “open-door” policy.
• Prioritizes employee engagement and retention strategies

Preferred Education and Experience
A bachelor’s degree with major course work in business, transportation, or public administration and five (5) years of job related managerial or comparable administrative experience preferably in a public transit agency; or substituting an advanced master’s degree in a job-related curriculum for one (1) year of desired experience. Drug test and pre-employment physical is required. Subject to random alcohol and drug testing.
Clear understanding of Collective Bargaining Agreement (CBA, union contracts), working with unions, labor negotiations/contracts, and grievance procedures.