General Manager

Position Summary:

The General Manager (GM) oversees the Operations for their station operation and sets the standard for customer experience. The GM is responsible for the operational performance of the BlueCity operation while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing Crewmembers and future leaders.

The General Manager oversees all facets of the BlueCity operation including all aspects of safety above and below the wing. This may include ground operations, negotiating and managing all business partner contracts, providing leadership, assisting Crewmembers as part of the Operations team, directing and coaching the Supervisor Team. Represents JetBlue Airways in the local communities.

Essential Responsibilities:

• Responsible for safety programs at the station to ensure a safe workplace for Crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities
• Ensures quality of customer service and JetBlue Promises, in-line with the high expectations Customers have for JetBlue. Responsible for resolving escalated Customer issues
• Administers and maintains the budget of the station and develops cost savings ideas
• Obtains and stays current on Ground Operations qualification
• Participates in airport authority activities and attends regular airport meetings
• Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution
• Participates in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the Crewmembers
• Responsible for meeting OSHA and local state requirements
• Oversees daily operations and performance goals. Includes coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution
• Acts as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
• Proactively reviews team performance and recommend enhanced operating practices and procedures to improve performance
• Take a significant role in the recruitment and development of Crewmembers to support growth and development
• Ensure Operations team readiness for response to significant non-routine operations and emergency events
• Partners with Planning Team to obtain optimum Crewmember and facilities utilization
• Oversees training and performance records of Crewmembers to determine and formulate training designed to increase Crewmember performance
• Other duties as assigned by Regional Manager or Director
• Is accountable to senior management for ensuring the safety and security of ground handling operations
• Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED) Diploma
• Five (5) years leadership experience
• Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
• Ability to maintain a poised demeanor while working in a fast paced environment
• Experience in engaging all people and all types of personalities and agendas
• Ability to establish credibility and to be decisive
• Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal Results oriented with the ability to balance other business
• Strong analytical, numerical, and reasoning abilities
• Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Willing to travel and/or work variable hours, including weekends and irregular shifts
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications:

• Bachelor’s Degree
• One (1) year as a General Manager in a Part 121 Domestic or Flag Scheduled Passenger Airline Proficiency with Microsoft Office suite
• Working knowledge in the day-to-day responsibilities in Airport and Ground Operations
• Seven (7) years of leadership experience with direct responsibility for managing a customer service operation
• Excellent project management skills

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment:

• Computer and other office equipment
• Jetbridge
• Ground service equipment, hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary

Work Environment:

• Office environment and airport environment
• Subject to weather and elevated noise levels
• Able to travel and/or work flexible shifts, including holidays and weekends
• Shift work and irregular hours due to irregular operations.

Physical Effort:

• Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)