General Manager

Westmont Hospitality Group Inc. is actively seeking to hire a very strong, exceptionally knowledgeable, energetic and highly experienced General Manager and leader to join our phenomenal executive team for our 173 guestroom Westin hotel located in Mount Laurel, New Jersey.

The General Manager is responsible for the entire operation and sales efforts of the hotel. Effectively directs and coordinates staff, activities and available resources in order to accomplish hotel objectives and goals. Responsible for leading the hotel team, ensuring guest satisfaction and upkeep of the asset.

Job Requirements

The ideal candidate will have 3-5 years of hands-on leadership experience in a full-service environment, strong sales and revenue management background. Excellent leadership skills including strategic thinking, communication, training, team building and mentoring. Complete understanding of financial statements, budgeting and forecasting. Past experience should demonstrate ability to control costs in order to generate expected profit margins.

DUTIES & RESPONSIBILITIES:

Effectively managing and overseeing all aspects of the hotel operations including: front desk, sales, housekeeping, human resources, food and beverage, maintenance, product quality, accounting, team building and staff development.

• Overall responsibility for the financial success of the property, including budgeting, forecasting, and expense management.
• Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
• Leadership and management of all departments. Direct supervision of management team and hourly associates, including hiring, training, developing, and performance management.
• Responsible for the development and execution of business plans, including sales & marketing plans. Manage all sources of revenue.
• Develop, prepare, execute and achieve financial goals.
• Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
• Participate in sales activities, including sales calls, greeting clients, site inspections/tours. Maintain fair market share.
• Build and maintain rapport with associates and clients. Ensure 100% Guest satisfaction and strong employee engagement.
• Represent the hotel in appropriate hotel, tourism and business associations.
• Participate in community affairs and maintain positive public image for the hotel
• Implement, maintain and promote all Westmont policies & procedures.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knows at all times where the hotel stands against budget.
• Oversee day-to-day operations. Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel. Control purchases and inventories.
• Recruit, supervise and evaluate direct reports.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
• Any other tasks pertaining to this position as required or assigned.