General Manager

Our franchise is seeking someone who is a high achiever to fill a key leadership role. As the General Manger, you will be responsible for hiring, training, and motivating the management team and for the overall success of the company. If you are self-motivated, have excellent management, communication, and interpersonal skills, and enjoy challenging situations, then you will thrive in this work environment. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect GM!

Summary:

Ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Primary Responsibilities:

• Coordinate with division managers to create an annual business plan with goals
• Oversee the management of the Marketing, Production, Construction Services, and Office Divisions
• Direct franchise operations during storm and large loss events
• Conduct Managers’ Meeting
• Report to and update the franchise owners
• Continue professional and personal development of leadership, management, and teambuilding skills
• Network and build relationships with key accounts and centers of influence (COIs) to ensure client satisfaction
• Work with division managers to ensure an exceptional customer experience
• Assist division managers with planning for and meeting staffing needs
• Assist division mangers with recruiting, hiring, training, and retaining employees
• Coach and mentor division managers
• Confirm with the Office Manager that current human resources documentation requirements are met
• Ensure the company complies with federal, state, and local regulations
• Ensure adequate insurance coverages

Necessary Experience and Skill Set:

• Effective written and oral communication
• Intermediate math skills
• 3+ years general management experience
• 7+ years management experience
• 10+ years restoration industry experience
• Proficient computer skills
• Excellent leadership skills
• Knowledgeable at job costing and quality control
• Ability to successfully complete a background check subject to applicable law

Normal Working Hours, Additional Working Hours, and Travel Requirements:

This is a full-time position working varying hours between 7:00 a.m. and 7:00 p.m., Monday–Friday, 40 hours per week minimum. This position frequently requires working on-call and weekend work. Travel is required and is primarily local during the business day; however, some out-of-area and overnight travel may be expected.

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• General Management: 3 years (Required)
• Restoration: 10 years (Required)

Ability to Relocate:

• West Palm Beach, FL 33409: Relocate before starting work (Required)

Work Location: In person