Job Description
$65,000 - $80,000 yearly
Responsibilities:- Prepare and execute plans to achieve the hotel’s financial targets in Kansas City, MO, US
- Set and track performance goals for team members to facilitate their development
- Cultivate a culture of service excellence and build relationships with guests
- Proactively recognize and resolve issues by showing initiative
- Utilize technology to enhance the guest experience
- Adhere to company policy and promote professionalism in appearance and behavior
- Possess basic computer skills including Microsoft Word, Excel, and email
- Demonstrate excellent communication skills in English, both verbal and written
- Effectively manage multiple tasks in a busy work environment
- Develop and implement programs to improve team morale and align with brand service standards
- Create a succession plan to meet future staff requirements
- Ensure compliance with brand standards and pass all quality audits
- Utilize distribution channels and technology to drive revenues and maximize market share
- Oversee salary, disciplinary, and other human-resource-related actions
- Foster teamwork and quality service through regular communication with all departments and corporate contacts
- Monitor daily, monthly, and annual cash handling procedures, deposits, and security
- Encourage team members to meet brand and company educational standards
- Must have a minimum of 3 years of experience in hotel management in Kansas City, MO, US
- Extensive knowledge and experience with the Opera PMS System at the front desk is required
- Deep passion for the Hospitality Industry is essential
- Must be adaptable to new environments and able to follow directions effectively
- Willingness to obtain necessary training certifications is a must
- Bachelor's degree or higher education in Hotel Management/Business Administration, with at least 5 years of experience in Front Office/Guest Service with management experience
- Proficient in spoken and written English
Welcome to the Holiday Inn Kansas City Downtown!
Nestled between the River Market and the Central Business District of Kansas City right down the street from the KC Street Car.
The Holiday Inn Kansas City Downtown is a short 2-minute drive from the Charles B. Wheeler Downtown Airport (MKC) and a 20-minute drive from the Kansas City International Airport (MCI).
The Holiday Inn Kansas City Downtown offers a very unique stay experience. The newly renovated rooms have amazing comfort, cleanliness, and service with a taste of luxury to all travelers visiting the city. Guests can expect Complimentary Wi-Fi access throughout the hotel. Access to a state-of-the-art fitness center.