General Liability Claim Adjuster

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

As a General Liability Claims Adjuster, you will be responsible for daily management of Liability Claims, documenting the files over the course of litigation, discussing legal strategies, analyzing reserves, assisting with settlement negotiations, and conveying pertinent information to management. The role requires regular collaboration with defense counsel and VP of Risk Management for strategic planning and negotiating damage settlements.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities

• Receive, investigate, and successfully resolve claims.
• Review legal documents and claim files and provide recommendations for the handling of legal represented claims
• Follow-up on all new cases to communicate with involved parties and resolve.
• Coordinate with other departments to investigate claims, obtain documentation and oversee successful safety programs to reduce guest related claims.
• Maintain close contact with plaintiff and defense counsel and demonstrate an ability to reduce claims litigation, improve claims resolution and the defense of guest claims.
• Prep files for mediations, present with defense counsel and VP of Risk Management.
• Manage litigated files
• Write up settlement evaluations for all litigated cases
• Attend monthly Resort Safety meetings.
• Work with insurance carriers and agencies.
• Run ISO reports when applicable
• Attend hearings, mediations and trials utilizing proprietary defensible Westgate programs
• Obtain, review and evaluate medical information on the guest to make sure treatment is casually related to the claim.
• Present files in round table format to obtain settlement authority and Negotiate settlements.
• Assist in preparation for hearings and or appeals with our defense counsel
• Identify possible subrogation opportunities, place responsible party on notice, follow-up and document any recoveries.
• Coordinate scheduling of depositions of parties to the litigation and notify staff of key litigation dates on shared electronic E-Calendar.
• Coordinate and assist with investigations of questionable claims in the event of a pre-existing condition and/or fraud.
• Write up settlement evaluations for all litigated cases
  Gather and report on data, industry patterns, and insurance related topics

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Must have thorough understanding of claims handling practices, policy language, exclusions, and ISO forms. Prioritization, organization, effective time management, creativity and self-discipline are needed to successfully perform in this position.  Setting and achieving goals set is essential, along with the ability to work closely with defense counsel, and effectively manage litigation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

High school diploma or GED; and 1-5 years related experience and/or training; or equivalent combination of education and experience in Liability Claims handling. A valid Florida adjuster's license is required. Preference given for college degree and completion of AICPCU course work, such as AIC, ARM, CPCU and industry specific continuing education.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.  The employee frequently is required to reach, carry pull or push with hands and arms.  Lifting objects weighing no greater than ten pounds will be required.  Specific vision abilities required by the job include ability to adjust focus.  Specific hearing abilities are required while much of the workday is spent talking to people in person or over the telephone.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Abilities
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Work Environment
The majority of the work involved in this position will be conducted from an office or other field office. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.