General Clerk Ii - 01112

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.
Job Summary
This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to the supervisor.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Transfer mail tubs from loading docks to mail room in the morning and mailroom to dock in the afternoon (if needed).
• Sort mail tubs to appropriate mail sorting schemes or mail stops.
• (Customer Service Clerks at offsite locations) Provide Customer Service at Component Mailrooms and maintain chain of custody of accountable mail.
• Bundle mail as required by banding, bagging, or otherwise containerizing. Research mail not properly addressed or properly coded.
• Deliver interoffice mail and picks up mail from mail stops.

Additional Duties

• Perform x-ray scan using an x-ray machine to scan all mail and packages for security of customers if required by contract. If required at site, pull bags to be sent at the end of the day.
• Responsible for performing job in safe manner, with concern for others and a desire to increase production; If needed, process machinable mail (folding, inserting, sealing, and opening).
• Follow HAZMAT procedures for handling potentially hazardous mail.
• Process accountable mail utilizing accountable mail tracking system.
• Process unidentifiable accountable mail.
• May require opening and reading mail and forward to appropriate location.
• May require processing requests for publications.
• Provide coverage at offsite locations as needed.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma, General Educational Development (GED) required.
• Preferred one-year experience in related field.
• Preferred experience working in a mail center.
• Customer Service Clerks must maintain a security clearance per contract requirements.
• Must have experience in UPS and Federal Express shipping and procedures.
• Must have knowledge of U.S Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured and express mail. Experience in operating various mailroom machines required.

Knowledge, Skills, and Abilities

• Ability to perform routine tasks on special class mail as well as routine and repetitive tasks for long periods with minimum supervision.
• Must be able to stand, reach, and walk for long periods of time.
• Ability to make minor decisions regarding mail issues/questions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Good reading and writing skills.
• Ability to add and subtract two-digit numbers, multiply, and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.
Set Aside Careers
Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by clicking here.
Staff Careers
Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities here.
NOTICE TO APPLICANTS
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.
Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.
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