General Clerk I (Customer Service Representative)

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OPEN POSITION

Job Title: General Clerk I (Customer Service Representative)

Job Type: Union/ Regular Full-Time

Modern Electric Water Company (Modern) is a customer owned, not-for profit corporation, engaged in providing high quality, economical electric and water utility services for the benefit of residents and businesses in the Spokane Valley.

Modern is searching to fill the position of General Clerk I. The General Clerk I is responsible for providing effective Customer Service for all internal and external customers by using excellent knowledge of company services and programs as well as communicating effectively with team members within the Customer Service department. Duties include answering customer inquiries, document management, accurately handling, processing, and posting customer payments, updating customer accounts and processing service orders to establish or discontinue utility service.

A position description with minimum job qualifications, and an application for employment, are provided on Modern Electric Water Company’s website: https://www.modernelectricwater.com/about-us/careers/

Work Environment

• The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job.
• Work is performed in the office Monday through Friday 7:30am to 4:30pm. Remote work is not available for this position.
• Work requires prolonged periods sitting at a desk and working on a computer.
• Operates in a professional office environment.
• Operate personal computer and business applications for word processing, spreadsheet, and data base.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Occasionally lifting of objects up to 20 lbs.
• Mobility to move around the building.
• Operate standard office equipment and machines such as printer, fax, calculator, copy machine, scanner, postage machine, multi-line telephone and keyboard.
• Exposed to numerous distractions, noises, and interruptions.
• Requires visual ability to read both from a computer screen and paper copies.
• Manual dexterity required for continued data entry.

How to Apply
If you wish to apply for the General Clerk I position, please submit application materials electronically, in person, or by mail to Modern Electric Water Company, Attn: Human Resources, P.O. Box 14008, Spokane Valley, WA 99214. Your application will not be reviewed if these items are missing or incomplete. The following application materials are required:

• Completed Modern Electric Water Company Application for Employment
• Cover letter
• Resume

Employees desiring consideration for the vacant position shall submit the items listed above during the timeframe indicated in this position posting. Modern will not be obligated to accept or otherwise consider a request from an employee who has not completed and submitted the appropriate documents within the posting timeframe.

Education & Training Qualification Requirements

• Minimum age of 18.
• High school diploma or its equivalent.
• A minimum of three years general Customer Service experience.
• Ability to work scheduled shifts and meet attendance requirements.
• Member in good standing of the IBEW.

Benefits & Total Rewards
Modern Electric Water Company provides a comprehensive package that includes compensation, benefits, retirement plans, and employee development. We have a variety of programs and options to fit your needs, including:

• Medical
• Dental
• Vision
• Paid Time Off (Vacation, Illness)
• 10 Paid Company Holidays
• 457(b) Deferred Compensation Plan with employer match of up to 14% (Pre-tax & Roth Options)
• Defined Benefit Pension Plan
• Short-Term and Long-Term Disability Benefits
• Employee and Dependent Life/AD&D Insurance
• Critical and Accident Insurance
• Tuition Assistance
• Employee Assistance Program
• Training and Development Opportunities

Additional Requirements:
Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including potential background check and preplacement drug screening.

Modern Electric Water Company’s Commitment to Equal Opportunity
Modern Electric Water Company does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition (including breastfeeding), or any other basis protected by law. Employment at Modern is based solely on a person's merit and qualifications directly related to professional competence.

Modern Electric Water Company is committed to providing access and reasonable accommodation for qualified individuals with disabilities in the job application, interview process and to perform the essential functions of the job whenever possible. For more information or to request disability accommodation in the application process and/or interview process please contact Human Resources at 509-928-4540.

This announcement is meant only as a general descriptive recruitment guide. It does not constitute either an expressed or implied contract and is not a complete description of the job.

Screening to Begin: Immediately

This position will remain open until filled.

Job Type: Full-time

Pay: $20.82 - $29.35 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• related on-the-job training.: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person