General Clerk I

JOB SUMMARY AND ESSENTIAL FUNCTIONS:Performs general diet office information, updating patient's diets and nourishment information. Also performs duties within the department such as serving food, checking trays and delivering food and menus.

1. Performs general clerical duties in relation to the Food and Nutrition department.

Office Support

• Receives, checks, sorts and files correspondence, clinical reports, work orders, charts, etc.
• Organizes/updates and maintains charts, logs, records and other required reports.
• Transports and distributes charts or records to other areas.
• Requests patient records or other information as required.
• Provides customer service and receptionist support, answering telephone, greeting visitors and providing information and assistance.
• Operates basic office machines such as copiers, duplicators, shredders and computers.
• Sorts and distributes mail.

Patient Care Areas

• Obtains food preferences and allergies from patients and documents in patient kardex in the dietitian’s office.
• Refers any nutrition related concerns to the unit’s clinical dietitian and non-nutrition related issues to nursing.
• Maintains knowledge of the menus, ingredients in food and popular diets normally ordered
• Delivers meal trays to assigned floors, when necessary and follows established script to greet patients.
• Assures patient is served properly and is satisfied with food services before exiting the room.
• Prepares and delivers meal nourishment at the appropriate times.
• Retrieves soiled trays from assigned floors after meal service.

• Department

• Serves food from cafeteria counter or on serving line.
• Rearranges and replenishes items, as needed.
• Delivers food and returns soiled containers to dishwashing area.
• Delivers meal trays and nourishments to nursing areas and patients.
• Picks-up and returns trays to kitchen.
• Delivers and picks up menus from patients.



• 2. Works effectively as a team member within department and with customers to provide quality service through communication, cooperation and collaboration.

• Interacts and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT and Retail Care standards and promoting patient/customer satisfaction.
• Assists personnel when needed by performing tasks to keep department operating at peak efficiency levels.



• 3. Maintains confidentiality in matters relating to patient/family, department and hospital information. Adheres to established department and organization policies (i.e. HIPAA, Confidentiality and Compliance Policies).

  
  

  4. Maintains required department records, reports and files. Adheres to established department policies, procedures, objectives, compliance/quality improvement with consideration given to risk management, infection control and patient safety practices.

  
  

  5. Maintains a clean, orderly and safe environment for patients and personnel.

• Cleans and assists with care and maintenance of department equipment, utensils and furnishings and utilizes supplies in a cost effective manner.
• Reports malfunction of equipment to supervisor.
• Disposes of trash and garbage by transporting to disposal area.



• 6. Completes required continuous training and education, including, department specific requirements.

  
  

  7. Performs other duties as required.

  
  

  MACHINES OR EQUIPMENT OPERATED: Computer, and other general office equipment.

  
  

JOB REQUIREMENTS:

EDUCATION: High school graduate or equivalent clerical experience.

EXPERIENCE:None required; on-the-job training. Ability to sort, organize and file. Ability to understand and follow written and oral instructions. Demonstrated ability to effectively work in a team environment and exhibit customer service skills.

PHYSICAL DEMANDS: Based on area of assignment, prolonged standing, walking, sitting, lifting, pushing, pulling, bending and reaching may be required.