Gcdo Ord Service Manager

A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You’ll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our team focuses on representing data as a strategic business asset to help serve our clients. You’ll focus on using data and information across PwC to drive change and improvements in data related operations to help enable the business as well as provide insights related to attendant risks.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
4 year(s) of relevant research, data analytics, systems or PwC experience
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Additional Educational Preferences:
Bachelor’s degree in Engineering / Computer Science / Information Systems or related fields preferred.
Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success as a team leader:

• Managing and coordinating the global ORD governance process by overseeing territory onboarding and management of their data in the service;
• Managing ORD team in reviewing data reports and quality issues and following up with territories to resolve them;
• Establishing issues are responded to and resolved using PwC’s global ticketing system (ServiceNow) and directly with consumers and where necessary, liaising with IT support team to establish issue resolution;
• Establishing ORD operational reporting is timely and complete according to established procedures and timeline;
• Reviewing and analyzing key exception reporting, issues resolution and implementation of solutions to establish the quality of data is maintained;
• Leading regular reviews of ORD to establish that the reference data published in the GCVP is aligned, accurate and up-to-date;
• Guiding consuming systems owners and stakeholders to appropriately and accurately consume ORD;
• Proposing improvements and defining requirements for the design and operation of this service including functionality of its technical solutions and operational processes;
• Supporting ORD enhancement releases by managing UAT and feeding back any defects/issues to the development team and facilitating their resolution;
• Contributing to post deployment smoke testing;
• Managing ORD development release and service improvement communications to raise awareness amongst service consumers and stakeholders;
• Continuous development and maintenance of operational procedures for the ORD business operations team;
• Working with Data Leads to manage planning of FY budgets and service availability;
• Staffing, managing performance of and guiding the ORD business operations team to optimally support and deliver this service;
• Collaborating with key suppliers to this service while working closely with PwC Technology and Infosys to establish a smooth process and effective performance of ORD and consuming systems;
• Establishing compliance with the Network Data Privacy Programme (NDPP) and IT Security compliance (if required);
• Effectively communicating with various stakeholders from across PwC globally;
• Supporting onboarding of territories and ORD go-lives;
• Managing system access including review and approval/denial of access requests to various environments e.g. Staging, Production;
• Monitoring data submissions made by territories and assisting with upload errors;
• Checking for data quality issues such as duplicate records, records with incomplete information and records not conforming with the prescribed syntax;
• Managing defects to establish system issues are resolved efficiently and effectively;
• Creating change requests for bug fixes via VSTS and effectively communicating with the development team;
• Developing detailed design documents, collaborating with the ORD system’s development team and conducting UAT for new system releases;
• Documenting operational processes and policies;
• Maintaining content on the relevant PwC global intranet (Spark) sites;
• Partnering with a cross-functional team, executive leadership, specialists and data stewards to contribute to an overarching, holistic service management process;
• Working with all territories and communicating information about the services to stakeholders across the PwC network;
• Showcasing ability to diagnose and resolve technical issues;
• Exhibiting ability to propose sensible solutions to problems;
• Highlighting documentation management skills, analytical skills and ability to understand existing business processes;
• Exhibiting communication skills and the ability to translate complex technical scenarios into a language understandable by non-technical stakeholders;
• Establishing ability to multitask and adept at working in a fast paced work environment across remote teams; and,
• Showcasing attention to detail and accuracy.

Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-ifsmanager
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