Gas and Water Field Specialist, Senior*

The City of Richmond Department of Public Utilities - Customer Service Field Division is seeking qualified candidates to fill Gas & Water Field Specialist, Senior positions. These positions will work in the Customer Service Field Service Department. This section responds to emergencies, turns Gas and Water on or off, and provides routine maintenance for the Gas and Water system.

• Investigating Gas and Water leaks and making recommendations;
• Responding to fire and carbon monoxide calls;
• Verifying meter information such as readings, street numbers and billing information;
• Consulting with customers on proper operation of appliances and safety of customers;
• Maintaining all Meter Reading & AMR maintenance equipment;
• Entering meter readings on data terminals;
• Performing non-automated & missed reads manually to obtain manual billing read;
• Performing monthly random sample meter reading audits;
• Performing 1st & 2nd line AMR maintenance;
• Driving mobile routes utilizing DCU & MC2 Meet/communicate with internal and external customers;
• Performing other duties as assigned by supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of Gas/Water pipeline maintenance and repair (e.g. placing a sleeve to stop a leak, hot tapping), Gas/Water meter maintenance and repair, Electronic meter reading technology (e.g. FC300 Field Collection System), pipe fitting and plumbing, GIS maps, Advantex, appropriate safety/OSHA rules and procedures, particularly those concerning gas. Considerable skills with oral and written communication, using hand tools such as shovels and wrenches, using heavy equipment such as backhoes and dump trucks, using gas detection equipment (combustible gas indicator), driving a work truck (CDL required), pre-trip vehicle inspections. An ability to Identify hazardous situations, follow standard operating and safety procedures, multi-task and train others when necessary.
MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED;
• One year of related experience and/or experience in labor related to customer service;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required.

PREFERRED TRAINING AND EXPERIENCE:

• Experience installing or repairing gas lines (Residential or commercial);
• Candidate must have a Virginia Driver's License, and the ability to obtain a Operator's Qualification (OQ's) within 6 months of employment;
• At least one (1) year of plumbing or pipefitting work and/or equivalent combination of experience working on gas lines;
• At least one (1) year of HVAC work and/or equivalent combination of experience

Employment Type: Full-Time Permanent