Job Description
- Possesses at least moderate knowledge of the role and duties of the position; understands the department’s roles and is able to meet the expectations of the position for work schedule, punctuality, attendance, time management, productivity, and quality of work.
- Operates as a reliable, flexible team player who works well with minimal supervision; has a good work ethic; is able to work effectively with team members demonstrating creativity, initiative, adaptability, and the ability to accept accountability and critical feedback.
- Is receptive to learning and responsive to supervision.
- Willing to take direction and learn from others.
- Follows established procedures and is able to contribute to their improvement with a solution-oriented approach.
- Possesses the technical and software skills to perform the duties of the position (including Google Suite and/or Microsoft Office).
- Possesses the interpersonal skills needed to promote a safe, positive, and inclusive professional work environment conducive to effective service delivery; communicates effectively both orally and in writing.
- Demonstrates cultural competence/cultural humility in community relations and service delivery.
- Is sensitive to community, cultural and personal dignity of program participants and is able to successfully engage, assess, and plan services for participants typical of the program’s target population.
- Recognizes appropriate boundaries and limitations on interactions with program participants and their families and the need to maintain professional standards and practices.
- Is familiar with standard approaches to accurate participant record keeping, including timely charting, notation formats, content limitations, and confidentiality practices.
- Possesses knowledge of programs, regulations, and procedures regarding human services, social services, justice, and workforce development.
- Knowledge of community/gang dynamics within the GRYD Zone.
- Able to operate within ACE’s designated GRYD zone, exposing oneself to gangs found within the zone.
- Able to work in assigned locations that may expose oneself to hazardous conditions or in extreme physical or discomfort or distress.
- Ability to assess conditions and responsiveness to interventions.
- Possesses necessary de-escalation skills to provide crisis and community violence intervention in the community.
- Attends and participates in all mandatory meetings.
- Fosters positive relationships with community members, partner organizations, and local gangs.
- Participate in cultural and community building activities/events.
- Works to incorporate into organizational culture best practices for diversity, equity, and inclusion, restorative justice, and trauma-informed care.
- Performs outreach and marketing duties to recruit gang-impacted participants and educate the community on ACE services.
- Carries out intake and eligibility determinations and makes appropriate referrals when the applicant is not eligible for ACE services; conducts participant assessments leading to enrollment; completes and updates participant service plans.
- Serve as a point of contact in addressing community violence issues and provides the necessary resources, skills to assist participants involved.
- Arranges and participates in participants’ family meetings, service meetings, team meetings, etc. and coordinates wrap-around services with other providers.
- Partakes in mediation and advocacy as necessary, conducting home visits in high-crime areas, hostile environments, courts, and with their probation officers.
- Provides safe passage across gang lines to gang-impacted participants to ensure the safety of participants to receive necessary services.
- Organizes, coordinates, prepares, and delivers skills-based workshops for gang-impacted participants and their families.
- Enters data into several participant databases; assists in the writing of periodic program reports.
- Provides case management for an average standing caseload of twenty participants, serving 60-150 Family Case Management participants annually.
- Responsible for administering the SET assessment tool.
- Responsible for completing reports and inputting them into the GRYD ETO Database.
- Responsible for assisting participants in obtaining Work Ready documents and/or making referrals to partner organizations.
- Responsible for organizing celebration activity meetings with gang-impacted participants and support systems.
- Prolonged periods standing and walking throughout facilities.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to bend, lift, stretch, climb, and crawl to provide services.
- Bachelor’s Degree in relevant field and 2+ years of Gang Intervention experience; completed Community Violence Intervention training, or
- Equivalent combination of training and experience.
- Spanish language skills, verbal and written preferred.
- Possess a current California Driver’s License, clean DMV record & adequate auto insurance.
- Must submit to a Department of Justice Criminal background check.
- Initial TB employment clearance required.