Gaming Performance Supervisor

SPECIFIC DUTIES AND RESPONSIBILITIES

• Assists in the development of gaming Team Members.
• Responsible for guest service, relations, and disputes.
• Knowledgeable of Marketing Promotions and Gaming Facility events.
• Monitor, direct, supervise, and observe gaming action in the overall gaming facility operations for adherence to company policies and various regulatory requirements.
• Approve and verify historical racing machine payouts and fills.
• Perform jackpot payouts and fills.
• May act as Managerial Representative on premises.
• May conduct fund exchanges for guests during an emergency situation or as deemed necessary by management.
• Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Safeguard gaming assets
• Meet with Departmental Directors and managers as necessary.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.

EDUCATION, TRAINING, AND EXPERIENCE

• 3-5 years of experience within the gaming industry required
• 4-year degree in related fields or equivalent work experience preferred.
• 1 year of experience managing personnel.
• Ability to obtain a valid racing license