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Form of workPuzzle Effect
Puzzle Effect is an entertainment company offering customers high-quality escape game adventures and is a leader in the industry. We currently have locations in Arizona, California, Colorado, Idaho, and Oregon. Established in 2014, Puzzle Effect offers a one-of-a-kind experience to customers. Respect for the customer, the brand, our communities, and for each other are at the core of everything we do!
Job Purpose/Summary:
Puzzle Effect Game Masters hold a critical position within the company. Their core responsibilities include providing excellent customer service, introduction of games to customers via in-store, phone, and social media communications, and the resetting/cleaning of rooms after each customer experience in an efficient and timely manner. This position reports to Senior Game Masters and Store Lead, and additional tasks may be assigned by them as needed.
Duties and Responsibilities:
- Must be available to work nights, weekends, and Holidays.
- Be the face of Puzzle Effect and represent our brand and passion for fun and safe entertainment.
- Performing for or working directly with the public and peers.
- Inspecting and repairing various equipment, props, or electrical devices.
- Communicating with supervisors and peers.
- Maintain a clean and safe working environment.
- Reset rooms with speed and accuracy in a safe and proper manner.
- Solve technical difficulties with games in an efficient and timely manner.
- Assist with closing and opening duties as necessary.
- Be knowledgeable about our product and overall industry.
- Take reservations, process payments, and take customer photos.
- Prep rooms for customer use via resetting properly and cleaning where needed.
- Enforce rules, regulations, and safety standards at all times.
- Meet and greet clients with a smile, check them in, and help sign waivers.
- Use provided software to update bookings, add/remove tickets, and process refunds where necessary.
- Present rules and tips to customers before their booking and answer any questions.
- Use provided gaming/camera software to guide customers through their experience with attention to detail and ensure that each booking has a high quality, fun, and safe experience.
- Provide any merchandise, booking, or promotion information to customers.
- Take fun and engaging photos of customers to commemorate their experience.
- Use social media platforms to engage with our customers and community.
- Perform routine cleaning and maintenance to ensure proper working and operational conditions are upheld.
Qualifications/Skills:
- Education - High School Diploma or G.E.D. (required)
- Experience - 1 year customer service (required)
- Excellent communication skills. (Email, phone, in-person, and social media)
- Strong customer service and client specific communication skills.
- Navigate a fast-paced and growing environment with a friendly, fun, and energetic personality
- Excellent interpersonal, motivational, and team building skills.
- High attention to detail and excellent problem-solving capabilities.
- Follow through on all customer questions, requests, and resolve concerns as needed.
- Follow and comply with established company policies, procedures, and safe work practices.
- Understanding of basic mechanical and electrical concepts/components strongly preferred.
- Knowledge and ability to use hand tools, crafting supplies, and small power tools.
- Helps create a team environment, encouraging others at every opportunity.
- No prior escape room knowledge needed; all training will be provided.
Physical Abilities Required:
- Occasional climbing of 3-8-foot step stool/ladder and balancing.
- Stooping, kneeling, crouching.
- Frequent standing; walking; sitting; reaching with hands and arms; regular use of hands and fingers to handle or feel; frequent handling of sharp objects.
- Requires speaking and hearing.
- Frequent lifting to 10 pounds; Occasional lifting to 20 pounds; Infrequent lifting to 30 pounds.
- Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus.
Part-Time – 10 to 20 hours per week
At GMGP PEO, LLC we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. GMGP PEO, LLC hires and promotes individuals solely based on their qualifications for the position to be filled.
