Address
Form of work
SalaryResp & Qualifications
PURPOSE:
Accomplishes Operations Objectives by analyzing operations; identifying project phases and elements, describing requirements in a work-flowchart and diagram; studying system capabilities; preparing system requirements; reporting analysis, conducting training; writing business requirements for scripting/documentation, data validation for internal/external audits.
ESSENTIAL FUNCTIONS:
Prepares operations information and reports by collecting, analyzing, and summarizing data and trends for internal/external audits, root cause analysis to identify efficiencies and opportunities for improvement.
Identifies operations project requirements by interviewing customers (both internal/external); analyzing operations; determining project scope; documenting results; identifying phases and elements.
Prepares customers to use system by conducting training; writing documentation; providing support and help.
Develops operation problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing functional specifications.
Review/Research operations systems by analyzing and resolving problems; reviewing system integrity and security; establishing and enforcing operation standards.
QUALIFICATIONS:
Education Level: Bachelor's Degree in Business Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 2 years experience as a Functional Analyst OR 4 years experience in (level 2 or above) operational role.
Preferred Qualifications: 7-9 years experience in an operations role preferred.
Knowledge, Skills and Abilities (KSAs)
- Highly proficient in Microsoft Office and similar applications.
- Ability to create graphics and report to non-technical audiences.
- Self-starter and ability to collaborate in a team environment.
- Excellent communication skills both written and verbal.
Salary Range: $50,472 - $100,243
Salary Range Disclaimer
Salary will be based on education, location, experience, certifications, etc. In addition to your salary, CareFirst offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).
Department
Large Group ID Card Operations
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship.
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