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Form of workAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Region Specialist’s primary role is to manage all aspects of the Latin America Region consumable and capital business, including issues resolution for Dealers. Responsibilities include working in partnership with Dealers, Sales and Operations Leadership to ensure timely and efficient execution of assigned tasks. Ensures Region projects are completed in adherence to Terms and Conditions of contract as well as within Regulatory constraints. The Region Specialist is responsible for Region support decisions in the absence of the Region Lead and/or Manager.
Duties
- STERIS liaison for Region business requiring a high level of attention, initiative and follow up
- Responsible for identifying and resolving Region issues by working closely with Dealers and internal departments to resolve complex issues relating to regulatory adherence, foreign government requirements, product quality, product specifications
- Accountable for successful execution of order management through review and approval of order terms, conditions, pricing and exceptions
- Ensures orders are consistent with STERIS Terms and Conditions and work with Dealers to resolve exceptions
- Professionally responds to price quotes, product questions and issues, and all other Region inquiries
- Responsible for financial decisions with authority for expedite and consolidation costs in line with Country Manager authority
- Works with Regulatory, Dealers and Sales to facilitate registration of STERIS products in Region
- Collaborates with Dealers, Sales, Planning, Manufacturing, Traffic, Credit and Regulatory to ensure deadlines are met
- Assigns business tasks to responsible supporting functions
- Manages consumable and capital order backlog of business
- Coordinates product shipment from various plant and vendor locations to designated delivery point
- Develops and maintains business relationship with Customers and Dealers while providing excellent Customer Service
- Facilitates Dealer commission through collaboration with Finance and Sales to guarantee Dealer commissions are accrued accurately and with Credit and Accounts Payable to ensure proper payment of commissions
- Provides feedback and project updates to Manager and Operations Team on a regular basis
- Investigate product complaints and work with Regulatory to ensure timely action and resolution
- 10% travel expected to develop Dealer relationships
Required Experience
- Bachelor degree in International Business or Business discipline required
- Bilingual English-Spanish
- 2 to 4 years business experience with direct contact with Customers, Vendors and Sales
- 2 years international business experience preferred
- 1 to 2 years project management experience
Preferred Experience
- Strong decision-making skills; understands how decisions impact the Customer and the Company
- Ability to lead and influence a cross-functional team and operate in a highly complex environment
- Strong analytical and problem-solving capabilities
- Working knowledge of international commerce and export trade requirements
- Must demonstrate a high level of professionalism and integrity
- Excellent communication skills – written, verbal and presentation
- Ability to handle multiple demands from many people and prioritize effectively
- Ability to maintain composure under pressure and demonstrate a “can do” attitude
- Teamwork
Pay range for this opportunity is $51,120.00 - $67,095.00. This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
