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SalaryBecome part of our Best Western Family of over 2,400 hotels in North America by joining our Guest Services Team at the Best Western Plus Tallahassee North! Our property is #3 on Trip Advisor and is consistently rated very highly from all of our guests.
With room to grow and opportunities for advancement, we support each Team Member to help them create an unforgettable and welcoming experience for each and every guest. We offer flexible hours and schedules, paid training and access to educational opportunities. We have competitive pay and offer benefits not only with our company but with Best Western.
We are looking for friendly, outgoing personalities who will create a unique experience from the moment our guests walk through our door! Please visit us at 2727 Graves Road. We look forward to speaking with you!
Job Duties:
Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.
Answers hotel switchboard and forwards calls appropriately.
Serves as information agent for hotel guests and handles problems and requests as they arise.
Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
Audits all accounts to ensure they are in balance. The audit includes city ledger, reservation deposits, credit card accounts and room/restaurant charges.
Posts room, tax revenues, and no shows. Prepares final report of all accounts.
Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
Responsible for making regular deposits in accordance with the hotel’s deposit procedure.
Serves as manager on duty during shift.
Other duties as assigned by Guest Service Mgr or as business and demand dictates.
Qualifications and Skills needed:
Position requires high school diploma or equivalent
Clerical and cash handling experience required.
Must be computer and keyboard proficient.
Must have excellent verbal communication skills.
Excellent customer service skills.
Enthusiastic, out-going personality and interpersonal skills.
Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to work weekends required. May have occasional overtime during special events and full occupancy.
