Full Time Ecommerce Associate

Job Objective:

The E-Commerce Associate performs a variety of tasks and duties to support the E-Commerce Department in its entirety.  This includes but is not limited to processing, photography, listing, picking and packing product in a way that ensures effective and efficient management of product for optimal customer experience.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. 

• Process items delivered from suppliers to determine stability based on provided guidelines and condition.
• Determine if an item, based on the provided brand lists, should be sent through an external authentication service.
• Perform basic data entry and detail photography to utilize our authentication software
• Sort through raw donations, including clothing, shoes, accessories, home goods, and jewelry, to find high-quality designer product for the purpose of re-sale through the E-Commerce site.
• Perform data entry tasks to create detailed and informational listings on eBay and other online sales platforms, using our software. This also includes accurately measuring and weighing items for customer information and shipping requirements.
• Retrieve merchandise from shelves and place merchandise into appropriate packaging including packaging fragile items to ensure optimal customer experience. Affix appropriate shipping labels and stage merchandise in preparation for shipping
• Respond to phone and email inquiries from customers in a timely manner, and support customer on-site pickup of purchased items
• Use warehouse equipment such as pallet jacks, etc. to move product in, out, and within the warehouse
• Take clear and accurate photographs of the items for sale in such detail and number to provide the potential customer with enough information about the item’s appearance, condition, size, color, shape, composition, brand, model, size, and any other descriptive detail
• Observe details on items closely to locate any marks on an item for sale, such as scuff marks, maker’s marks, or hidden logos
• Ability to use a mobile phone camera, lightbox, studio lighting, and backdrops to take accurate photographs of product, maintaining a sense of their condition, color, and proportions
• Knowledge of basic photo editing functions present on most smart phones and use of that knowledge to rotate or crop photographs as needed
• Maintains established productivity goals without loss of quality of work
• Maintains work areas in a neat and orderly manner with clean-up activities performed throughout the day
• Assist with all departmental functions, as need including shipping, sorting product, listing product, storing product, and testing product

• The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.”

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position. 

Education & Experience

• No experience required as this is an entry level position. Candidates with online sales experiencing and knowledge in jewelry and instruments preferred. 

Skills/Abilities:

• Ability to speak, write and understand English is required. Excellent written communication is required in order to list product on the website and communicate with customers through digital means.
• Must have basic computer skills with a working knowledge of Microsoft Office Suite and be able to become proficient in other proprietary software programs. Strong Excel skills a plus.
• Must be able to problem solve.
• Must be able to work in a team environment.

Physical Requirements:  

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. 

While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The work environment for this position is a warehouse environment with a moderate noise level.  The environment may be dusty and may experience temperature fluctuations based on weather. May stand for extended periods

Working Conditions:

Work is performed in a typical warehouse environment.  Full-time and part-time position; Monday-Friday 8-4:30pm is the scheduled work times.  Some overtime may be offered as needed.