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Form of workPart-Time eCommerce Returns Associate - Chesterfield, MI
About Us:
BW Retail Solutions is a leading omnichannel ecommerce retailer of replacement parts for powersports vehicles and outdoor power equipment. With over one million direct to consumer orders shipped annually, BW Retail Solutions has quickly become one of the largest and most disruptive forces in our industry. Founded in 2017, BW Retail Solutions is a joint venture between two long standing, multi-generational, family owned, Michigan companies. We believe that to be successful, it’s important that we all grow and learn together every day. Our portfolio includes end-to-end marketing, retail, and fulfillment of popular OEM products and accessories on the most well-known marketplaces and on our online retail stores www.fixmytoys.com and www.mowthelawn.com. We feature brands such as Polaris, Cub Cadet, Can-Am, Honda, Husqvarna, Arctic Cat, and many others. We also support our wholly owned, digitally native vertical brands 8TEN Parts, NICHE Industries, and SureFit.
Headquartered in Chesterfield, MI with additional distribution centers near Atlanta, Georgia and Ontario, Canada, our quickly growing team now includes over 170 awesome and dedicated individuals. We are a growth focused organization that believes in constantly investing and reinvesting in the business, starting with the people.
Headquartered in Chesterfield, MI with additional distribution centers near Atlanta, Georgia and Ontario, Canada, our quickly growing team now includes over 170 awesome and dedicated individuals. We are a growth focused organization that believes in constantly investing and reinvesting in the business, starting with the people.
Click here to learn more about us - https://youtu.be/pPr97U-5_no
The Returns Associate is responsible for processing incoming returns for the company’s websites and e-commerce marketplace platforms. The return process consists of recording returned online order details, inspecting returns for missing or damaged items, and issuing online refunds to customers when necessary. The ideal candidate for this position is detail oriented, comfortable with data entry into a computer system, organized, and able to multitask in a fast-paced environment.
Essential Duties & Responsibilities
- Unload and sort daily incoming returns packages from truck upon arrival.
- Data entry of all returned item details into applicable spreadsheets.
- Inspect items to determine if they will be placed back into inventory for resale or damaged/defective items.
- Identify and document any damages, defects, or missing items for all returns and escalate to Supervisor for processing when necessary.
- Ensure items are properly labeled, sorted, and entered into the computer system for accuracy, reporting, and meeting required deadlines.
- Process refunds according to company and manufacturer warranty policies, including requesting approval from Returns Supervisor when necessary.
- Communicate with the inventory team as needed to ensure eligible resale items are restocked in warehouse.
- Maintain knowledge of company policies and procedures pertaining to the returns and customer service department.
Qualifications and Competencies
- High school diploma or equivalent.
- Basic computer skills and experience including typing, data entry, and use of internet-based software systems.
- Basic knowledge of Google Workspace Systems (Sheets, Docs, Gmail).
- Excellent written and verbal communication and comprehension.
- Excellent attention to detail, multitasking, and problem-solving skills.
- Dependability — position requires being reliable, punctual, responsible, and dependable to fulfill job requirements.
- Adaptability/Flexibility — open to change pertaining to job duties, work schedule, and/or with internal processes and procedures.
- Embraces teamwork and enjoys working with others.
- Previous experience working in an e-commerce customer service returns position or similar role in a warehouse/distribution environment is a plus.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, bend and walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and the ability to lift up to 51 -100 pounds with assistance, as necessary. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Schedule
Hours will be Monday through Friday, 8:00 am - 5:00 pm.
Job Type: Part-Time
Pay: $15 - $17/hour
For more information about BW Retail Solutions:
FOX 2 Detroit News Segment: https://www.youtube.com/watch?v=jupNmKcgPrk
Company website: www.bwretail.com
An individual will be expected to successfully perform the essential functions of this position with or without a reasonable accommodation.
