Full-Time Dispatcher

We’re looking for an exceptional Full-Time Dispatcher to help us achieve profitable revenue. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. We have been exceptionally serving the community for over 35 years and we are always striving to cultivate top talent to help us live our key value of customer service first. Come join our team!

*****Five-Star Place to Work*****

• Pay: $50/yr. (DOE)
• Weekly pay (Thursday’s)
• Bonus referrals.
• Medical and Dental Insurance
• Company Matched 401K.
• Paid Time Off (PTO)
• All major Holiday’s off.
• Company phone provided.
• Plus, a family. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Cranney.

What must be completed:

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Update customers throughout the day on the technician’s progress.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Interact with clients on the phone, via inbound and outbound calls.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Miscellaneous duties as assigned.

How success will be measured:

• Match the appropriate technician to every job, both by technician skillset and geography
• Time keeping for technicians and apprentices.

Requirements:

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and have a great attitude on life.
• Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus.