Full Time Care Navigator

General Summary:The Oncology Care Navigator's primary responsibility is to enhance cancer care at the community level. Using a combination of communication strategies, the OCN will assist cancer patients to anticipate, identify, and overcome barriers within the health care system, including understanding their diagnosis, coordinating their treatment plans, seeking assistance for appropriate social services, and communicating with their treatment team, family, and significant others. The oncology Care Navigator uses knowledge of one's role and the roles of other health care professionals to appropriately screen for barriers to access, and to address the needs of the patients served to optimize health and wellness and to increase patient and provider satisfaction.Works under the supervision of the Manager of Patient IntakePrincipal Duties & Responsibilities:Example of Essential Duties:* Place patients with the appropriate physician and triage placement to enter the system.* Initiates request for administrative staff to begin the collection of the necessary medical records needed for a new patient visit.* Remains a point of contact for the patient and family members for support and questions Connect across the continuum of care.* Performs follow up call after new patient visit to discuss the plan of action created with clinic staff, ensure all follow up appointments were scheduled, and answer / triage any remaining questions.* Performs comprehensive screening for barriers to access, distress level, and comprehension of diagnosis.* Assists patients with referrals to outside resources and care coordination as needed.* Advocate for patients by maintaining close relationship with the multidisciplinary team.* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.* Acquires and maintains strong knowledge of local, state, and national cancer-related resources and services to assist cancer patients and their families to manage their disease and its impact on daily living.* Develops and maintains positive strong communication within the organization.* Performs other related duties as required and directed.Knowledge, Skills & Abilities:Required:* Knowledge of environment and systems in which patients receive care.* Excellent written and verbal communication skills.* Knowledge and skill with common office software applications and electronic medical records.* Detail-oriented.* Employ active listening and remain solutions -oriented in interactions with patients, families, and members of the health care team.* Demonstrate empathy, integrity, honesty, and compassion in difficult conversations.* Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals, and act within professional boundaries.* Compliance with the Code of Ethics and Guide for Professional Conduct.* Three years of experience directly related to the duties and responsibilities specified.

Basic understanding of medical terminology, health care systems, and physician scheduling.* Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.* Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.* Demonstrates adaptability to expanded roles.* Adheres to clinic's policies and procedures.Preferred:* Three to Five years' experience in a clinical setting assisting patients to screen for barriers to access, and locate resources.