Full Service Catering Customer Service Associate - Store #9959

The Full Service Catering Customer Service Associate works in support of the catering management team to facilitate and perform a variety of tasks including Customer Service, food and beverage preparation, delivery of orders, loading and unloading catering events, general housekeeping and other related functions. The Full Service Catering Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.
Principal Duties:

• Provide exceptional Customer Service to all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT Customer Service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Follow the catering order instructions correctly, including delivery time and customer interaction.
• Drive catering delivery vehicle to different locations for delivery according to customer order.
• Stock food and beverage areas with products and supplies to ensure in stock conditions as needed.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.

• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

• Complete other tasks as assigned by store management.
• Stay up to date on all Wawa Customer Service Associate standards and training.

Essential Functions:

• Ability to drive catering delivery vehicle
• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent Customer Service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in fast paced environment
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must have reliable transportation
• Must wear slip resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications:

• Must have valid driver’s license
• Prior food service and/or Customer Service experience preferred
• Pursuit of or high school diploma or equivalent, preferred
• Must be 18 years of age or older

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have open availability?

Experience:

• Food Service: 1 year (Required)

Work Location: In person