Hvac Customer Service / Sales

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans we are committed to delivering amazing products along with a world class experience that our customers have come to know and trust. As a Counter Sales Associate you will help identify customer needs, present and answer questions about products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Responsibilities of aHVAC Customer Service / SalesRep:

• Sells heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies
• Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
• Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
• Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
• Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
• Works in the warehouse.
• Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
• Other duties as assigned

Qualifications of a HVAC Customer Service / SalesRep:

• Excellent Customer Service skills
• Practical knowledge of warehouse, data processing, paper flow and operations procedures.
• Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
• Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
• Ability to learn new software quickly and accurately.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• High School Diploma or GED required
• While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee.
• Prior HVAC experience is required

Why Homans is the place for you:

• Competitive salary
• Internal growth- where do you want to go? We can help you get there.
• Comprehensive Medical, dental, vision plans
• 401k Retirement Plan
• Company paid vacation, personal, and sick time
• HSA Health Savings Account
• Employee Assistance Program
• Basic Life/AD&D Insurance (Employer Paid)
• Employee Health and Wellness Program
• Employee Stock Purchase Plan

#IND123

Job Type: Full-time

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• HVAC Counter Sales: 2 years (Required)

Ability to Relocate:

• lakewood, NJ: Relocate before starting work (Required)

Work Location: In person