Fulfillment Team Lead

Company Overview

For over 40 years, Vivid Impact has been a leader in the graphic communications industry, evolving from a small commercial printing operation to a full-service state-of-the-art graphic communications company. With a global reach and a commitment to excellence, our team of over 200 members strives to provide infinite value through brilliant creative technology, print solutions, and unrivaled customer care.

Shift & Compensation Details

• 1st Shift: Monday to Friday, 6:30 AM to 4:00 PM (OT Expected)
  Compensation: $23-$25 per hour

Job Purpose

The Fulfillment Team Lead is pivotal in ensuring the provision of high-quality and efficient service to customers. This role involves leading the Fulfillment Team in daily operations, encompassing directing, motivating, recognizing, coaching, counseling, training, and problem-solving. The position also includes collaborating with the Operational Leadership Team to develop and implement staffing, training, scheduling, and reward/recognition programs.

Primary Roles and Responsibilities

• Manage and enforce adherence to schedules, ship dates, and deadlines to ensure safe and secure delivery of shipments to customers.
• Direct daily team activities, providing clear communication and continual process evaluation to enhance operational efficiency and service quality.
• Offer regular statistical and performance feedback to Fulfillment Leadership.
• Ensure team members receive necessary training and resources to excel in their roles.
• Address and resolve employee relations issues, fostering a high-quality work environment that motivates team members to achieve peak performance.
• Assist in daily operations management and strategic program implementation alongside the Area Leader.
• Lead and participate in projects aimed at improving operational processes and efficiencies.
• Maintain adherence to company policies, promoting a disciplined and organized work environment.
• Keep the fulfillment department and warehouse clean, organized, and operationally effective.
• Undertake additional duties as delegated by the Area Leader.

Qualifications

• High School Diploma or equivalent, with at least two years of experience in fulfillment or warehousing.
• Strong customer service orientation and a proactive "can do" attitude.
• Self-motivated with minimal supervision requirements.
• Exceptional organizational and detail-oriented skills.
• Effective interpersonal and communication abilities.
• Proficiency in Microsoft Excel, Outlook, Word, and browser-based systems.
• Physical ability to regularly carry loads of up to 25 lbs.
• Bilingual in English and Spanish is preferred.

Key Behavioral Expectations

• Responsiveness / Urgency: Efficient in managing time, ensuring customer satisfaction, and prioritizing tasks based on customer needs.
• Communication: Effectively communicates in various formats, maintaining openness, honesty, and tact.
• Adaptability / Flexibility: Adjusts to changing circumstances and manages competing demands with a positive outlook.
• Service Attitude: Delivers exceptional service, actively seeking feedback and exceeding service commitments.
• Teachability: Embraces learning and self-improvement, acknowledging and learning from mistakes.
• Planning/Organizing: Efficiently organizes tasks and surroundings to optimize productivity.
• Initiative: Proactively takes on responsibilities and prepares for potential challenges.
• Problem Solving: Skillfully identifies and resolves issues, analyzing information to develop practical solutions.
• Team Focus: Contributes positively to team dynamics, supporting colleagues and enhancing team performance.

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.