Fulfillment Specialist

Fulfillment Specialist

At Radial, our employees are at the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations, has an exciting opening for a Fulfillment Specialist.  Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end-to-end processes, reducing costs for our customer while enhancing the consumer experience.

Role Summary:

The Fulfillment Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager.  Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T-SKU logs, and working client VAS.

Responsibilities:

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Ability to understand inventory knowledge to make sound decisions on the cancelation of customer orders.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly, and monthly metrics as assigned.
• Ability to understand and work with Android equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.

• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
• Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety, and security.
• Flexibility to adapt to a changing environment and changes in procedures.
• Ability to decipher process of mis-ships to clients.
• Ability to work within Microsoft Office
• Research of non-compliant customer returns.
• Ability to communicate well with clients.
• Must be cross trained in an additional department.
• Train on and follow standard operating procedures.
• Locate and recognize barcodes on client products.
• Use functions of the RF Android for the purpose of put away, replenishment, picking, and sorting functions.
• Induct product into sortation process of the tilt tray sorter and PTL.
• Identify proper package type for packing process. Corrugate or bags based on client specifications.
• Follow safety guidelines when working around conveyor or pick carts.
• Loading trucks by hand, using conveyance, pallet jacks or PIT as required
• Perform routine value-added services based upon client.
• Additional Responsibilities: Cross-training on other client and fulfillment processes.
• Training new hires as needed.

• Working as directed by lead or supervisors.
• May be required to perform other duties as assigned.

Qualifications:

• One to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem-solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Must adhere to facility requirements regarding the handling of specific products and the reporting of illness.  This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.  
• Ability to stand for extended periods of time.
• Good vision and hearing for verbal communication and forklift safety
• Manhattan WMS experience preferred.  
• Must be able to lift 50 lbs.
• Must be able to push or pull carts of up to 100 lbs.

Travel:

• This position is not remote.
• Travel is not required.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations @radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Allentown, PA 18104: Relocate before starting work (Required)

Work Location: In person