Ft Guest Relations Manager

Guest Relations Manager

(Please note this is not an entry level supervisor role)

Primary Leader of Guest Relations including Cashiers, Selling Team, and Community Engagement.

If You Are...

*A “people person,” enjoy positively leading others, and have an outgoing personality. *Interested in helping find solutions for pet's and their family. *Love working as a team and appreciate the chance to collaborate.

And Would Love To...

*Literally "PET ALL THE DOGS" *MAKE A DIFFERENCE IN AN ANIMAL'S LIFE? *Work at one of the TOP TEN COOLEST PET STORES IN AMERICA

We Offer...

*Red Hot Employee Discounts for you and your family. *Paid Product Training. *Employee Feeding Programs. *Retirement Plan. *A Fun and Rewarding Job. Come To Work Smiling, Go Home Smiling.

At Firehouse Pet Shop, people and pets are at the very heart of who we are and what we do. We connect with each other, our customers, and our community to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success. Firehouse Pet Shop is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each member of the team brings to the shop.

We are looking for a Guest Relations Manager to inspire and lead our 30 person strong team.

As the leader of the Firehouse Squad, you help create and foster the Firehouse Experience for our Guests through leadership, excellent service and knowledge. You’ll be in an energetic environment where you’ll have the ability to gain pet knowledge, work alongside friendly people, and meet new guests and their pets every day. A smile can go a long way, and we believe our team have the power to be the best moment in each customer’s day.

You’d make a great leader of the Firehouse Squad if you:

*Consider yourself a “people person,” and enjoy meeting and inspiring others. *Love working as a team and appreciate the chance to collaborate. *Understand how to create a great guest experience. *Have a focus on quality and take pride in your work. *Are open to learning new things (especially the latest in pet nutrition) *Are comfortable with responsibility *Can keep cool and calm in a fast-paced, energetic work environment. *Can maintain a clean and organized workspace. *Have excellent communications skills.

The Role: Guest Relations Manager

This job contributes to the success of Firehouse Pet Shop by leading our team to create and maintain the Firehouse Experience for our Guests. Most of the time is spent supervising and directing the workforce, making staffing decisions (i.e., training and evaluating), ensuring Guest satisfaction and product quality, assisting in managing the store’s financial performance, and managing safety and security within the store. You are responsible for modeling and acting in accordance with all Firehouse Pet Shop standards, procedures, and principles.

Summary of Key Responsibilities

*Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as a member of the Firehouse Team. *Inspire others: become a dynamic leader dedicated to driving and achieving results through your team. *Setting goals for the team and model how we work together. *Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. *Displays a Guest comes first attitude by training and holding both self and staff accountable for delivering excellent service to every guest. *Drives the implementation of company programs by motivating and instructing the store team to implement them to meet objectives. *Manages with integrity, honesty and knowledge that promote the culture, values, and mission of Firehouse Pet Shop. *Plans, identifies, communicates, and delegates appropriate responsibilities and practices to the staff to ensure smooth flow of operations. *Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. *Help in Developing strategic and operational plans for the work group, managing execution, and measuring results. *Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately to ensure effective store operations.

Summary of Experience

*One year retail / customer service leadership experience. *One year supervising the work of others, teambuilding, coaching. *Strong organizational, interpersonal, and problem-solving skills. *Entrepreneurial mentality with experience in a sales focused environment.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $20.00 - $22.00/hour.

About Firehouse Pet Shop: Firehouse Pet Shop opened in 2015 and the Wenatchee Valley's premiere destination for pets! We are known for our amazing guest experience, and for offering solutions for pet parents in need. Whether you are looking for healthy food and treats, or the latest trendy toy we have you covered. You will find customer service at a whole new level, provided by a super friendly team of 25+ employees. We proudly offer the following to the community: - Our Self-Wash Dog Wash Spa. We provide everything to pamper your pup, open 7 days a week. - Free Nutritional Consultation provided by trained pet nutritionists. - Online Orders, Free Local Delivery to over 25 communities located in North Central Washington. - Curbside pickup offered 7 days a week. - A carefully curated collection of products including only the best foods for your dogs, cats, chickens and indoor birds. - Cat adoptions onsite via our connection with the Wenatchee Valley Humane Society. Firehouse Pet Shop "Your Pet's Happy Place" The Wenatchee Valley's only non-chain pet supply store

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