Frosch - Manager, Hotel & Villa Relations

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients.  For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the JPMorgan Chase family, FROSCH is not only expanding its network to deliver global travel management, but creating more opportunities for our employees and their careers. 

As a Manager, Hotel & Villa Relations in FROSCH (CTJ), you will have the chance to utilize your creative problem-solving skills and engage with our clients to build relationships. Terrific opportunity for you to join a fun, smart, growing team that will challenge you to think differently, encouraging creativity and a chance to excel in loving what you do every day! We are looking for a seasoned, ambitious professional who is comfortable in a fast-paced environment, can roll with the changes and savor in the success of being part of something remarkable!

Job Responsibilities:

• Increase commercial performance of existing hotel and villa partnerships through robust account management and supporting relationships in a style that is consistent with the FROSCH brand
• Manage contracts of existing hotel and villa partnerships
• Ensure competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
• Participate in commercial discussions with hotel and villa partners, including their contribution to ancillary programs, fees and commission levels.
• Establish and proactively engage with key internal departments to positively influence the portfolio's performance 
• Analyze and understand customer demand and maximize availability to satisfy that demand.
• Curate & contract hotels within the assigned portfolio through commercially driven decision making and on the most compelling commercial terms as required.

Required Qualifications, Skills, and Capabilities:

• At least two years of account management experience within Luxury Travel required.
• High level of commercial acumen, and an analytical and commercial mindset.
• Ability to work in a fast-paced team, balancing a busy workload, multiple projects, and hotelier meetings
• Understanding of hotel distribution, rates and inventory management
• Strong communication skills and an innate ability to engage people
• Analytical, data-driven decision making
• Attention to detail and exemplary follow up.
• Familiarity with Google Drive, Microsoft Office (spreadsheet proficiency is a must), and quick adoption of new databases and systems 

Preferred Qualifications, Skills, and Capabilities:

• Proficiency in Sabre highly preferred
• Familiarity with Photoshop and Adobe InDesign is preferred

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans