Front Office Team Lead

Founded over 40 years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations across 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

The Front Office Lead oversees the Front Office operations, ensures smooth and efficient processes, and provides exceptional customer service. This position involves assisting in administrative tasks, and maintaining a welcoming environment for clients and visitors. The Front Office Lead is responsible for coordinating various duties and responsibilities to support the efficient functioning of the organization.

Duties/Responsibilities include but are not limited to:

• Greet and assist clients and visitors in a friendly and professional manner.
• Address client inquiries, requests, and concerns promptly and courteously.
• Answer phones timely and professionally.
• Check-in and check-out processes, ensuring accuracy and efficiency.
• Maintain a clean, orderly waiting area.
• Oversee the day-to-day for a busy front desk and patient service center team to ensure demands are met
• Responsible for employee schedules and training of new hires at the front desk and the scheduling service center.
• Monitor inventory and orders of Front Office supplies and inventory for cosmetic products
• Maintain strict confidentiality related to medical records and other data. Comply with all company policies and procedures
• Update patient information and provide necessary forms for completion.  Create a patient profile as required and according to protocol.
• Use a computer system to generate information necessary for billing, including insurance and PCP information.

• Collect copays or fees for services rendered and any past due/current balances.
• Reconcile daily charges and cash, checks, and bank card payments.
• Send/receive patient medical records following Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Perform other administrative tasks and projects as required.

Education and Experience:

• A high school diploma or equivalent is required.
• An associate's degree in a healthcare-related field is a plus but not required. 
• Minimum of 2 years of experience in a Front Office position is required.
• Experience in dermatology, aesthetics, or plastics is required.
• Minimum of 1 year of experience in lead position is highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• No weekends

Experience:

• Dermatology: 1 year (Required)
• Medical Front Office: 1 year (Preferred)
• Lead: 1 year (Preferred)

Ability to Commute:

• LaGrange, GA (Preferred)

Work Location: In person