Front Office Supervisor - Clinic

Phoenix HeartCardiologists located throughout Greater Phoenix, AZ

Phoenix Heart is voted #1 in cardiology groups 5 years in a row by Ranking Arizona magazine’s Best in AZ Businesses readers’ poll, we are the leading cardiology group in the greater Phoenix area with offices, conveniently located in Glendale, Goodyear, Avondale, Anthem, Black Canyon City, and Scottsdale.

Since its inception in 1981, Phoenix Heart has set the gold standard for cardiological care in Arizona and beyond. The 14 cardiologists that make up the medical team at Phoenix Heart represent an incredibly diverse and elite background of training, skills, and specialties. The practice utilizes the most relevant state-of-the-art technology to provide cost-effective treatments that drive better outcomes. They believe in transparency and open communication, and know the best medical outcomes are a result of educating and collaborating with patients with the common goal of achieving good health.

Position Summary:

The Front Office Supervisor is responsible for the coordination and operation of the Front Office functions across multiple locations. This position will supervise and coordinate with Front Office staff activities and responsibilities.

Responsibilities:
- Oversee the daily operations of the front desk, ensuring smooth and efficient workflow
- Greet and check-in patients, verifying their information and updating medical records
- Schedule appointments and manage the appointment calendar
- Answer phone calls and respond to inquiries in a professional and timely manner
- Provide excellent customer service, addressing patient concerns and resolving issues
- Collaborate with medical staff to ensure accurate documentation and patient care coordination
- Maintain confidentiality of patient information in compliance with HIPAA regulations
- Acts as liaison with physicians, patients, and other office staff for Front Office operations
- Train and supervise front desk staff, providing guidance and support as needed

Qualifications:
- Previous experience as a front desk supervisor or in a similar role preferred
- Proficiency in Atena or other medical record systems
- Knowledge of medical terminology and administrative support processes
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication and interpersonal skills, with a customer-focused approach
- Familiarity with HIPAA regulations and maintaining patient confidentiality
- Ability to work well under pressure in a fast-paced environment

We offer competitive compensation based on experience.

Please note that only qualified candidates will be contacted for an interview.

Thank you for your interest in joining our team as a Front Office Supervisor.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Cardiology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Supervisory: 2 years (Required)

Work Location: In person