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Form of work
SalaryEye Surgeons Associates is seeking a full-time IT and Database Specialist to provide first line support to the organization for information technology related problems and resolve or escalate IT systems issues and problems to the IT Director.
Responsibilities
- Track issues to resolution.
- Update the internal ticketing system with issue resolution details.
- Perform user account creation, changes and deletions.
- Perform password resets and re-certify tokens.
- Support computers, laptops, tablets, smart phones and applications.
- Support printers and network print environment.
- Monitor and escalate alerts from antivirus systems.
- Monitor backup system alerts and escalate errors.
- Maintain user accounts including rights, permissions and systems groups.
- Escalate problems as required to Tier 2 and Tier 3 support teams.
- Follow up on tickets at pre-defined intervals until resolved.
- Act as a liaison between customers and technical escalation teams.
- Trains staff in how to use new software and hardware developed and/or acquired.
- Provides end user support for mobile devices.
- Create reports for management and executive use.
- Collaborate with management team members to collect and analyze data.
- Use graphs, infographics and other methods to visualize data.
- Structure large data sets to find usable information.
Technical Duties
- Installs and supports workstation computers and other network attached devices.
- Testing equipment and applications within the network.
- Perform typical hardware repair on computer equipment.
- Reload computer operating systems on equipment as needed.
- Maintain hardware inventory.
- Maintain documentation of the computer environment.
- Write and execute SQL queries to generate useful reports for management team.
- Structure data from SQL into useable forms for presentations and reporting.
Qualifications needed:
- Must have at least 1year experience working as a help desk specialist in a business environment or an Associate’s degree in IT.
- Strong computer hardware knowledge is required and Windows skills or experience is expected.
- SQL database knowledge is required.
Wages will be based on experience level
Monday-Thursday 7:30am-5pm Friday 7:30am-12:00pm
Medical, Dental, Vision, PTO and Retirement
Eye Surgeons Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, marital status, national origin, age, disability, sexual orientation, gender identity, or genetic information. In addition to federal law, Eye Surgeons Associates complies with applicable state and local laws governing discrimination against qualified applicants or employees in hiring or in any decision affecting job status, pay, or any other terms and conditions of employment.
