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Form of workJob Description
Front Office Hospitality Specialist is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.
RESPONSIBILITIES:
- Provide high-level internal and external customer support.
- Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
- Assist with creating a collaborative environment amongst team through events and personal introductions.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
- Responsible for the restocking and ordering of the office and kitchen supplies
- Set up catering and breaking down a catering event.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- May serve as point of contact for external vendors/service providers.
- Catering set-up knowledge & ServSafe Certified preferred.
- Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.
- Effectively solve space or amenities related issues to ensure an elevated user experience.
- Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
KEY COMPETENCIES:
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical, and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
- Two to three years’ experience
