Front Office Representative - Family Medicine - Arlington, Tx

Job Description

The Front Desk Representative, under general supervision, works to ensure patients have a positive first impression of the organization by ensure the check in process is completed effectively and efficiently.

Essential Skills and Functions

• Receive and direct phone calls, patients, and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
• Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation. Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate waiting area.
• Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
• Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.
• Receive, sort, and distribute mail to the appropriate department
• Scan patient documents including insurance information into the EMR system.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Provide clerical support to other departments.
• Collaborate and work as a team with other departments.
• May perform other duties as assigned.

Qualifications

High School Diploma or equivalent preferred
Proficient interpersonal relations and communication skills
2+ years' experience in customer service or healthcare facility preferred

Physical Demands/Work Environment

Office environment
Standing, waling and/or moving up to 8 hours per day
Lifting up to 25 pounds