Job Description
Front Desk Manager Responsibilities:
- Defining and implementing front desk objectives and procedures.
- Training staff and managing the shift schedules.
- Tending to guests' complaints and questions while always providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Supervising team members and all front desk activities.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records.
- High school diploma or GED.
- A minimum of 6 months of experience as a Front Office supervisor.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.