Front Office Manager

Quality Inn is in search of a highly motivated and talented individual to join the management team at Quality Inn as Front Office Manager. You must have a proven track record within the Hospitality Industry, and be proficient in working independently at managing the Front Office. We offer competitive pay in a fun and friendly atmosphere. We have an amazing offering of services and this is a place our team is excited to be a part of.

• Responsible for completing required franchise and company standards training and staying current on all updates/changes to standards, policies, and processes.
• Directly supervises or assists in the supervisory function of team members in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; appraising performance; rewarding and disciplining team members; addressing complaints, and resolving problems.
• Provides training to Front Office staff as directed by Management.
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Performs functions of Guest Service Agent as scheduled by Management.
• Maintains accurate records including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Assists with sales and marketing efforts as directed.
• Answers inquire pertaining to hotel policies and services
• Assists General Manager in conducting staff meetings.
• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of team members; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.
• Ability to demonstrate accuracy and thoroughness monitors own work to ensure quality and applies feedback to improve performance.
• Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance, and meets commitments.
• Excellent interpersonal skills demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
• Knowledge of safety management principles.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether verbal or written.

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 5 years (Required)

Work Location: In person