Front Office Manager

Front Office Manager Job Summary
We are seeking a responsible, experienced Front Office Manager to join our growing organization. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.
Front Office Manager Duties and Responsibilities

• Assign tasks and ensure all staff positions are covered for the duration of shift
• Field complaints and address visitor concerns
• Answer phone inquiries, direct calls and provide basic information
• Oversee and manage support staff, receptionists, and security guards
• Address complaints and requests with quality customer service skills
• Recruit and train new employees
• Monitor front desk and ensure all employees comply with all security procedures for visitors
• Ensure front desk is covered at all times
• Perform bookkeeping, reservations, and clerical duties

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Required)
• Hotel experience: 1 year (Required)

Work Location: In person