Front Office Clerk/Receptionist

The receptionist is responsible for welcoming and providing exemplary customer service to all our incoming patients at Rockaway Chiropractic/Nexus Chiropractic. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing the manager of patient inquiries, office incidents, and etc.

Qualifications

• A High School Degree or GED
• SPEAK SPANISH
• Must get notary public license within the first 3 months
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members

Physical Requirements:

• Ability to sit and stand for periods of time. Heavy computer use required

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person