Front of House

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.
POSITION SUMMARY
Servers are responsible for delivering consistently exceptional guest experiences to patrons of City Winery. Duties include taking orders, serving food and beverage, handling all transactions, assisting guests with inquiries and anticipating needs, and any and all duties incidental to the guest's experience.
MINIMUM QUALIFICATIONS

• 2+ years experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
• Strong work ethic, team player, and exceptional guest service skills
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.
• Aptitude to resolve problems
• Ability to execute professional guest service experience
• Ability to navigate venue conditions, including tight spaces, dark room and loud environment
• Ability to handle all guests with composure and hospitality
• Polished presentation
• Ability to work both independently and in a team environment
• Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds

RESPONSIBILITIES

• Provide positive guest experience including greeting, conversing with, and thanking departing guests
• Interact with guests, take orders, serve food and beverage, handle transactions, and support overall guest service needs from beginning to end
• Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand.
• Check tables throughout service times for guest satisfaction, resolve guest complaints
• Adhere to Steps of Service and maintaining brand standards every shift.
• Maintains a clean, neat and well-groomed appearance.
• Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
• Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
• Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
• Handle payment transactions and maintain accurate cash drawer
• Adhere to and abide by cash handling procedures as per Company standards
• Attend trainings, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
• Perform all other reasonably assigned duties.

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.