Front End - Courtesy Clerk

Who Is Bristol Farms?
Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.
To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.
We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.
Ingredients You'll Bring to the Table
You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.
What Will Be On Your Plate?
Job Title: Courtesy Clerk
Department: Front End
Reports To: Manager of Service
Summary
The Courtesy Clerk's primary job function is to package groceries for customers, collect shopping carts from the parking lot and promote goodwill at the Front End. Due to the customer service nature of this position, it is imperative that the he or she is enthusiastic, punctual; eager to serve and be a team player. Courtesy Clerks must posses the ability to handle high stress and volume of customers while maintaining a courteous and friendly manner.
Essential Duties and Responsibilities
He or she is responsible to provide service that exceeds the expectations of customers by performing the following duties (other duties may be assigned):

• Packages and handles customers' groceries according to their preference - paper, or reusable bag.
• Offers/assists Customers with carry out service.
• Knows the location of products and can easily obtain them when needed.
• Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers.
• Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed.
• Returns unwanted or misplaced merchandise to the proper location.
• Keeps the Front End supplied with all sizes of bags, paper towels & authorized cleaning supplies.
• Maintains total store conditions by cleaning shelves, bins, and tables and all front-end fixtures; empties trash throughout store and cleans floors. Checks restrooms regularly and cleans as necessary.
• Maintains displays, candy racks, and stocks shelves at the Front End.
• Communicates with Customer Service Manager on status of supplies and ordering needs.
• Keeps the Customer Service Manager or Front-end Shift Supervisor on duty informed of all Front End and store concerns.
• Opens and closes the Front End according to company policies.
• Follows safety work standards and reports any safety hazards to the Store Operations.
• Follows policies and procedures set forth in employee handbook at all times.
• At all times, meets and exceeds company standards in customer service, appearance, quality, safety, and cleanliness.

Customer Service
Courtesy clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Courtesy clerks are expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
No prior experience or training. A work permit is required for employees under the age of 18.
Language Skills
Ability to read and comprehend simple instructions such as safety rules, operating and procedure manuals. Ability to speak and understand simple sentences in English.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.
Knowledge of English
This is a customer service driven position. Courtesy Clerks must have the ability to speak, read and understand English.
Physical Demands
While performing the duties of this job, Courtesy Clerks are regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms and occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Courtesy Clerks must frequently lift and /or move up to 50 pounds. Courtesy Clerks must push/pull up to 50 pounds. Specific vision abilities required by this job include close and color vision.
Why You'll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your restaurant and guest service skills
• Opportunity for growth within our family of brands
• Benefits available - Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment

Other details

• Job Family BFLA Clerk
• Pay Type Hourly
• Min Hiring Rate $16.30
• Max Hiring Rate $20.00

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