Front Desk/Night Auditor

The Woodspring Suites in Maumee, Ohio is looking for a PART TIME Front Desk Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's / Night Auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. IF YOU ARE INTERESTED IN MORE HOURS, WE ARE HIRING A PART TIME AGENT AND PART TIME NIGHT AUDIT, SO YOU WOULD BE ABLE TO GET A 40 HOUR WEEK IF INTERESTED.

This person should expect to work 24-32 hours per week and needs to be flexible in their shift availability from week to week. The general coverage for this position would be Friday, Saturday and Sunday. Shifts being 11:00 PM - 7:00 AM (overnight 3rd shift).

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Maintain a clean entryway, lobby and back office area

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• A degree in hotel management is a plus'

'Work Location: * One locationWork Remotely

• No

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person