Front Desk/Night Audit Clerk

Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide exceptional customer service and address guest inquiries and concerns
- Handle guest requests, such as room changes, additional amenities, or special accommodations
- Process guest payments and maintain accurate records of transactions
- Assist with night audit duties, including balancing daily transactions and preparing reports
- Ensure the safety and security of guests by following established procedures
- Maintain a clean and organized front desk area

Experience:
- Previous experience in a front desk or guest service role preferred
- Knowledge of hotel management systems and procedures
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Bilingual or multilingual skills are a plus

As a Front Desk Clerk/Night Auditor, you will play a crucial role in providing exceptional guest experiences. You will be responsible for ensuring the smooth operation of the front desk, handling guest inquiries, processing payments, and assisting with night audit duties. The ideal candidate will have previous experience in a similar role, possess strong communication skills, and have a passion for delivering outstanding customer service. If you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Durango, CO 81301: Relocate before starting work (Required)

Work Location: In person