Front Desk/Check In/Out

Job Summary

Front Office Check-In/Out at local, high volume, medical practice located on the Audubon Hospital campus. Greets patients and visitors in a professional, friendly and hospitable manner, responsible for Answering incoming calls, providing information, transferring calls or taking messages per instruction from appropriate provider/clinician, documents information in appropriate methods. Responds to patient requests/messages, gives information, sets appointments, etc. Skilled in written and verbal communication to assist with a variety of issues. Excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast-paced environment and learn quickly.

DUTIES:

· Acknowledge all patients in a professional and timely manner.

· Exhibit excellent customer service internally with patients and other external contacts.

· Educate patients regarding upcoming visits, locations, times, etc.

· Provides a variety of information.

· Accurately documents all conversations, calls and actions in patient's electronic medical record and any supporting log.

· Verify billing items are correct and approved.

· Refer unresolved patient issues to designated departments for further investigation.

· Schedules appointments for follow-ups and established patients.

· Verifies insurance and obtains authorizations.

· Provides patients with lab orders at check out

· Coordinates doctor to doctor referrals

· Verifies insurance and obtains prior authorizations

· Enters labs and scans into patient charts

· Maintains an organized lobby during open hours

· Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.

REQUIRED QUALIFICATIONS:

• A high school diploma or GED.
• Minimum of 1 year experience a medical receptionist and/or medical assistant.
• Knowledge of medical terminology.
• Knowledge and understanding of HIPAA requirements.
• Two years of full-time experience working in a professional office environment
• Excellent written and verbal command of English.
• Demonstrated data entry skills, advanced software use including Micro-Soft Office.
• Excellent customer service skills and ability to be compassionate.
• Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

Physical Requirements:

May be expected to lift up to 5 pounds or up to 10 pounds with assistance. Work is of light demand; sitting or walking most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required: optimal auditory acuity required; manual dexterity involving the handling of equipment and computers is essential to performing assigned duties. Physical conditions are clean, neat and well lit. May be subjected to stressful situations. Climate control and ambient temperature variances may be experienced associated with a normal office environment. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.

Benefits:

Medical, Dental and Vision Insurance

FSA option

Paid Vacation, Sick Days and Holidays

Short and Long-Term Disability

401k Plan

Flexible Spending Accounts (FSA)

Annual uniform allowance

Free Parking

First Urology is an Equal Opportunity Employer.

Because we cannot achieve our mission without a breadth of skills, personalities and experience, we strive to attract diverse and highly qualified candidates. First Urology is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, age, genetic information, religion, military or veteran status, sexual orientation, gender identity and expression, disability or political affiliation.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Urology

Schedule:

• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person