Front Desk Supervisor

Intimately nestled on Florida’s Emerald Coast, set among striking Caribbean blue waters and lush nature preserves along 30A, Kaiya welcomes a refined and diverse set of residents and vacationers who seek culturally rich experiences and value creativity as a vital part of their lives. Here a residential community featuring beautifully designed villas, townhomes, and condominiums offer access to wholistic wellness practices, cultural amenities, and resort-level service tailored to any need. Kaiya unlocks the opportunity to practice a life-enhancing lifestyle grounded in the pursuit of meaningful moments. 

Kaiya is focused on bringing harmony to life through enhancing everyday connection with the self, others and the beauty around us. The private Kaiya Beach House, Omaire Gallery, Thisday Cafe and more are all designed for cultural abundance and natural connection. Programming will bring together those who seek refined and culturally rich experiences. This is Kaiya - Life in Harmony.

We are looking for out-going, enthusiastic individuals with an eye for detail to join our opening team at Kaiya Club Residences.  Our Front Desk Supervisor will support the guest services team who provide reservation and concierge services to our owners, club members and vacation renters. You will be an integral member of the team and provide our guests with an exceptional, memorable experience of the resort.

• Answer the telephone, provide assistance with reservations and guest requests, making recommendations based of knowledge of local area and resort amenities
• Greet guests on arrival, provide information about location and features of their unit
• Maintain cleanliness and appearance of the Front Desk, lobby and other guest facing areas and notify manager or maintenance of issues that require attention
• Respond to guest requests in a timely and courteous manner, offering solutions or accommodating special requests as best as possible with the highest level of professionalism
• Work as a team and effectively communicate with management, other departments and team members to fulfill and address any issues or needs requested by owners, members and guests.
• Flexible schedule – available to work morning, afternoon and evenings, weekdays and weekends as well as holidays.
• Perform other tasks or projects as assigned by management

• Must possess a positive attitude, respect all team members, owners, members, guests, and desire to deliver exceptional guest service at all times.
• Previous experience in luxury concierge or Front Desk role is required.
• Ability to speak, read and write in English proficiently.
• Must be professional and neatly groomed.
• High School or equivalent education preferred.

What We Offer:

• An opportunity to work at the newest luxury community at the heart of the Emerald Coast
• 5-star training and opportunities for career advancement within the property and the company
• A culture of respect, where we hold each other accountable and encourage each other to be our best
• Discounted room rates at our partner properties
• Custom uniforms
• Full-time employees have access to a competitive benefits package including medical, dental, 401k & PTO.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.