Front Desk Specialist

Front Desk Specialist

We’re seeking a Front Desk Specialist who is passionate about helping people. Who is detailed oriented and a pro at multitasking. Someone who is hungry to learn and help the team progress to its fullest.

We’re Curious… Does this sound like you?

1. You have a strong background in customer service, and have a positive attitude.

2. You love health and wellness and everything it entails!

3. You welcome constructive feedback without taking it personally and are dedicated to continuous improvement and are goal oriented.

4. You are a master on the phone and multiple computer programs.

5. You like to organize and help improve our clinic and patient experience.

6. You thrive on challenges throughout the day.

7. You’re not just looking for “just a job”, you’re seeking long term career and adventures.

8. You are organized and learn quickly.

9. Want to be a part of a fun family and the Wellness healing of our beloved patients.

Our A-Team Player Defined:

1. Our team player isn’t just a Front Desk Specialist, you’re the heart of the clinic who prides themselves in hard work and is dedicated to helping as many patients as possible.

2. Making our patient experience the greatest ever. Making sure all their paperwork and appointments are done correctly and efficiently.

3. You epitomize our core values with adaptability, integrity and creativity.

4. You understand the dedication and hard work it takes to make our patients happy and healthy.

Perks, Benefits & Logistics:

1. Full-Time 40 hours a week (sometimes more)

2. Monday – Friday

3. Major Holidays off

4. Travel to Conferences for further education and positivity.

5. Fun work events!

6. Health Insurance includes dental and vision.

7. Retirement

8. In-Clinic Perks

9. Start Date: As soon as possible!

10. Salary is negotiable.

Your primary responsibilities:

· Answering phone calls with the best customer service ever.

· Greeting patients with the best customer service ever.

· Making sure paperwork is done correctly.

· Scheduling

· Calling Leads, cold leads

· Confirmation phone calls

· New patient tours

Foundational Requirements:

· Must have a high-school diploma or GED.

· Strong understanding of Google & Excel spreadsheets and the ability to quickly learn and adapt to new programs.

· Reliable daily transportation to work.

· Flexible, organized & able to multitask while meeting deadlines.

· Highly effective communicator and conversationalist.

· Have a strong background in customer service, in person & on the phone.

· You can multi-task like a boss!

This Position Would NOT Be For You IF:

· You don’t align with our mission or values.

· You don’t love and embody what this role entails.

· You don’t have experience with handling multiple things at once and staying on task.

· You only want this job temporarily.

· You’re frequently “barely-on-time” or late to meetings or deadlines.

· You take constructive criticism personally or harbor resentment from it.

· You’re extremely introverted and dislike working with people.

· You don’t care about your own health and wellness.

· You’re unreliable or take off work frequently.

· You struggle with time management.

You will directly report to:

· Dr. Karim - Owner

· Angela Donatti - Clinic Manager

· Sabrina Orte - Clinic Manager

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• North Liberty, IA 52317: Relocate before starting work (Required)

Work Location: In person