Front Desk Specialist

Job Description

Essential Duties and Responsibilities: Includes the following. Other duties may be assigned.

Answers telephone, schedules appointments, greets and directs patients and visitors.

Runs patient clinics in San Leandro, Hayward, and San Ramon.

Compiles and records medical records, reports, and correspondence in EMR.

Collects insurance and billing information.

Confirms patients’ insurance eligibility with insurance companies and obtain authorization.

Completes patient registrations.

Computer data entry.

Cleans exam rooms and instruments.

File reports within EMR. Scanning/Faxing included.

Prescription refills.

Maintain recall and Front Desk follow up systems.

Receipts payments/cash handling.

Schedules diagnostic appointments.

Ensure HIPPA policies and procedures are being followed with your job responsibilities.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS, EDUCATION AND OR EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities for perform the essential functions.

High school degree or equivalent. Successful completion of medical course in front office/medical receptionist work. Experience in dealing with the public in a professional courteous manner.

LANGUAGE SKILLS:

Ability to Communicate clearly and effectively in English, both verbally and in writing.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid California drivers license with excellent driving record. Proof of vehicle insurance.

PHYSICIAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires sitting, standing, walking, bending, stooping, and stretching, eye-hand coordination and manual dexterity sufficient to operate office equipment. Requires ability to hear and speak well enough to converse with staff and patient. Requires ability to see well enough to use equipment efficiently. Must be able to drive an automobile.

Requires ability to lift up to 20 pounds, to carry supplies, to pull or push patients on gurneys or wheelchairs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Fast paced medical office settings with frequently changing schedules. Occasional overtime required during medical office clinics when patients are present.