Front Desk Sales Associate

ABOUT US

Welcome to Joanna Vargas career page!

Our core values are at the heart of everything we do, driving us to provide exceptional products and quality treatments for our clients.

We are an Aspirational team, always striving to exceed expectations and provide the highest level of service possible. We work together in perfect Alignment to ensure that every client has a memorable experience. Professionalism is at the forefront of all our interactions, from the way we treat our clients to the way we communicate with each her. We are Results-Oriented , committed to delivering the best possible outcomes for our clients. And above all, we value Respect , treating everyone with dignity and kindness.

Our company VISION is to help our clients feel happy in their skin.

Our MISSION is to help our clients feel more confident in their own skin, by using results-oriented products and high-tech services.

At Joanna Vargas, we believe that beauty is more than skin deep. From delivering natural products that provide noticeable results, to creating an environment where our clients can relax, unwind and feel at ease. Our team is dedicated to providing the highest level of professionalism and expertise, ensuring our clients achieve the best possible outcomes.

If you share our passion for providing exceptional service and helping clients feel confident and happy in their own skin, we invite you to apply to join our team! We are always looking for talented and driven individuals who embody our core values and are committed to delivering the best possible outcomes for our clients. Apply today and take the first step towards making a positive impact!

FRONT DESK SALES

JOB OVERVIEW

We are seeking a highly motivated and experienced Front Desk Sales person to join our team at Joanna Vargas Los Angeles.

The successful candidate will be responsible for ensuring a welcoming and professional Front Desk experience for our guests, managing appointments, promoting and selling spa services, and working collaboratively with service providers to ensure that our clients have a seamless experience at Joanna Vargas.

The ideal candidate for this position should have a strong sales background and be able to meet sales targets while providing exceptional customer service. You should be able to multitask, work well under pressure and have excellent problem-solving skills.

SCHEDULE

Monday - OFF

Tuesday - 11am - 7pm

Wednesday - 11am - 7pm

Thursday - OFF

Friday - 9:30am - 6:30pm

Saturday - 9:30am - 6:30pm

Sunday - 9:30am - 6:30pm

JOB RESPONSIBILITIES

1. Greeting customers in a professional and friendly manner
2. Maintaining a clean and organized reception area
3. Providing exceptional customer service and support, including responding to product/service inquiries and resolving issues or complaints
4. Maintaining a high level of professionalism and ethical conduct in all interactions with clients and colleagues
5. Maintaining a high level of customer service and satisfaction
6. Building and maintaining relationships with clients, including regular follow-up communication and sending information on new promotions
7. Managing client appointments and schedules for estheticians
8. Processing payments, rends, and exchanges using Boulevard
9. Offering packages to clients based on their needs communicated by the estheticians
10. Creating a plan with the estheticians for client outreach and sales
11. Collaborating with service providers and managers to ensure the smooth operation of the business
12. Identifying and contacting potential returning customers or clients by performing a client outreach
13. Participating in sales meetings and training sessions to improve sales skills and techniques
14. Meeting or exceeding sales targets and goals set by management
15. Ensuring that service providers receive an accurate service and product VSD

COMPETENCIES

● Sales skills: The ability to sell spa products and services to potential clients and to upsell to existing clients.
● Customer service: The ability to provide exceptional customer service to clients, including greeting them warmly, answering their questions, and addressing their concerns.
● Communication: Excellent verbal and written communication skills are required to effectively communicate with clients, team members, and management.
● Organization: Strong organizational skills are essential to keep track of appointments, inventory, and client information.
● Time management: The ability to manage time effectively and prioritize tasks is necessary to ensure that clients are served in a timely and efficient manner.
● Technical skills: Proficiency with computer soware and point of sale systems is important for scheduling appointments, processing payments, and managing inventory.
● Teamwork: The ability to work effectively as part of a team, including communicating with her team members, sharing information, and supporting colleagues.
● Attention to detail: The ability to pay close attention to detail is important for ensuring that client information is accurate and that appointments are scheduled correctly.
● Professionalism: Maintaining a professional demeanor at all times is necessary for building trust with clients and representing the spa in a positive manner.
● Knowledge of spa industry: Knowledge of the spa industry, including services, products, and trends, is important to provide knowledgeable recommendations to clients and effectively sell spa products and services.

EDUCATION & EXPERIENCE
● Associates Degree or equivalent (preferred)
● Customer Service: 2 Years (required)
● Salon/Spa Industry: 2 Years (preferred)
● High-end Sales : 2 Years (required)

SCHEDULE
● 8 Hour shift
● Monday through Friday
● Weekend Availability

BENEFITS
● 401(k)
● Dental Insurance
● Vision Insurance
● Life Insurance
● STD and LTD Insurance
● Employee Discount

PAY
● Starting at $18/ hour
● Sales Commission

PHYSICAL REQUIREMENTS
● Prolonged periods sitting at a desk and working on computer

Job Type: Full-time

Pay: From $19.08 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Required)
• High-end sales: 2 years (Required)
• Salon/Spa: 2 years (Preferred)

Work Location: In person