Front Desk Receptionist

Covenant Physician Partners is hiring a full-time Front Desk Receptionist at Wilshire Endoscopy Center located in Los Angeles, CA (Koreatown).

Please note the pay range for this position is $20-$22/hr.

About the Opportunity

Under the day to day general direction of the Center Manager, the Front Desk Receptionist handles and routes all incoming calls and greets patients and patient families. Additionally, the Receptionist is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.

Essential Duties And Responsibilities:

• Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
• Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
• Registers the patients, while ensuring that all demographic information is current.
• Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
• Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
• Answers non-medical questions and gives routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into the applicable system.
• Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
• Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
• Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
• Collects, verifies and enters into the applicable system, all insurance and third-party resources for payment.
• May coordinate insurance verification with insurance companies through online eligibility verification system on a case by case basis.
• Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
• Conducts reminder calls prior to procedures.
• May escort patients throughout the Center to insure proper office flow.
• Understands and abides by all HIPAA policies and procedures.
• Maintains inventory of office supplies.
• Performs other duties as requested or assigned.

This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.

About the Candidate

• High school education or equivalent.
• Must be competent in the use of basic office equipment including computer, printer, telephone and fax.
• Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
• Must possess excellent clerical and organizational skills.

• Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
• Medical, Dental, and Vision insurance after 30 days of employment
• Voluntary employee and dependent life plans
• Short and Long-term disability
• Health Savings Account and Flexible Spending Account eligibility
• Critical Illness, Accident, and Hospital Indemnity insurance
• $250 of professional development funds provided every year
• Tuition Reimbursement up to $5,250 annually
• Free counseling sessions through our Employee Assistance Program
• Invest in your future with a company match on your 401k
• Associate discounts at major retailers such as Amazon Prime, Costco, and Sam’s Club
• Travel discounts with Hertz and Liberty Mutual
• Verizon Wireless discounts
• Free legal assistance through RocketLawyer
• Pet Insurance
• RN.com subscription reimbursement
• Access to our free mental wellness program – Sibly