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Enjoy inviting accommodations and a convenient location at The Federal Hotel in Carson City, Nevada. Located in the heart of the city, our hotel is within walking distance of the State Capitol Building, the historic downtown, and the Brewery Arts Center.
Our business is looking for an experienced Front Desk Manager to help lead our team. The Front Desk Manager will be responsible for assisting with day-to-day administrative tasks and ensuring that the building is secure and welcoming to all visitors. The Front Desk Manager will also serve as the main point of contact for customers and must have a strong understanding of company policies and procedures.
Front Desk Manager Responsibilities:
- Defining and implementing Front Desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the Front Desk and reception area are kept clean and organized.
- Maintaining Front Desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Supervising staff and all Front Desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the Front Desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
Front Desk Manager Requirements:
- High school diploma or GED.
- A minimum of 2 years of experience as a Front Desk Manager or similar.
- Proficient in hotel Front Desk software such as HotelKey, innRoad, and Cloudbeds.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
