Address
Form of workSUMMARY:
To supervise and assist clerks and Assistant Hotel Managers in daily operational activities as well as perform all duties of Front Desk Clerks. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ability to perform all functions of the Front Desk Clerk
Provide superior level of service to every guest with whom they come in contact with as well as ensure the Front Desk Clerks do the same
Supervise and oversee the operational activities of Front Desk Clerks as related to Front Desk policies and procedures
Generate and complete all types of Front Desk reports
Assist Front Desk Clerk with gust related occurrences that require additional supervision
Answer or assist with guest, Casino and executive inquiries by phone or in person at the Front Desk
Responsible for maintaining, cleaning and organizing supplies and tools at the Front Desk
Responsible for organizing the smooth efficient use of available staff
Assist the Assistant Hotel Manager with personnel related functions and the training of new and existing Front Desk personnel
Perform duties of Head Cashier, Group Services Supervisor, Training Supervisor according to policies and procedures as requested
Perform other duties and responsibilities as requested.
SUPERVISORY RESPONSIBILITIES:
Guest Services Representative
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams
Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
Ability to work efficiently, independently and cohesively, consistently producing quality results
Computer literate in Microsoft Windows applications required; LMS experience preferred.
Should be organized and able to remember details
Adaptability and knowledge of all areas of Front Desk
Minimum age requirement is 18
EDUCATION and/or EXPERIENCE:
Bachelor's or related degree preferred
5 years experience.
