Front Desk Lead

Description

Join Elica's mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

The Front Desk Lead registers every patient, collects fees, and enters registration, intake, and check out data in the Athena EHR. Greets and serves all who come into the clinic. Provides excellent customer service at all times. The Front Desk Lead also assists Providers in non-medical tasks.

BENEFITS:

Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

Learn more about Elica's services and mission at our website or check us out on Facebook.

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate, transfers calls to the appropriate department/staff as needed
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into Athena
• Enters every patient's data into Athena. Performs other clerical tasks as needed
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient's eligibility
• Schedules appointments and manages patients' appointments according to the Providers schedule
• Completes assigned tasks in personal in-box and workflow dashboard in-box
• Receives US Mail and email correspondence, replies and/or forwards to on-site supervisor and other staff as appropriate
• Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment
• Submits daily/regular reports and schedules to Supervisor and/or Manager as assigned
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica's Sliding Fee Discount program, Vaccines for Children, Children's Health and Disability Program and other special programs so as to appropriately support each patient's enrollment
• Reports any incidences or unusual occurrences to your supervisor/manager. Properly document a patient incident report if you were involved or witnessed the incident. Submit to your supervisor/manager in a timely manner
• Performs other duties as assigned

Lead Responsibilities:

• Cover Supervisor during absence (Deposit money, weekly schedule, lunch schedule, oversee Front Desk operations)
• Prepare weekly reports
• Assist Supervisor/Manager with tasks/projects
• Handles patient complains
• Attend Supervisor/Lead trainings, meetings
• Provide training to employees as assigned
• Performs other duties as assigned

The successful candidate has:

• High School Diploma or Equivalent
• Minimum 1 year of previous experience with EPIC EHR.
• Minimum 2 years or related work lead or supervisory duties
• Current BLS/CPR Certification required
• Knowledge of basic medical clinic care, terminology and procedures a plus
• Knowledge of office equipment including computer, copier, multi-line telephone
• Proven knowledge of computer software programs including MS Suite and Google Workspace

Additional Requirements:

• Must have a current and valid California driver's license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment :

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.

Compensation - Dependent Upon Experience

$21.00 - $27.30 an hour